At a Glance
- Tasks: Lead and support spa teams to enhance performance and customer experience.
- Company: Join endota, Australia's largest day spa network focused on wellbeing and sustainability.
- Benefits: Enjoy competitive salary, discounts on treatments, birthday leave, and wellness perks.
- Other info: Hybrid work model available with excellent career growth opportunities.
- Why this job: Make a real impact in the beauty and wellness industry while growing your career.
- Qualifications: 5+ years in multi-site operations with strong leadership and financial skills.
The predicted salary is between 82800 - 101200 $ per year.
Base Salary + Incentives + Benefits + Discounts!
endotais Australia's largest day spa network, with more than 110 spas across Australia and New Zealand.
For more than 20 years, we've been helping people reconnect with themselves through rejuvenating treatments, natural skincare products, and exceptional client care.
As a purpose-led business, we are committed to wellbeing, sustainability, and creating meaningful experiences for our people and clients.
About the role
We are seeking an experienced Multi-site Operations Manager to oversee a portfolio of company-owned and franchised spas across Australia.
This leadership role will focus on driving performance, operational excellence, and team capability across the network.
The role is based at our Support Centre on the Mornington Peninsula and offers a hybrid work from home model.
Key Responsibilities
- Lead and support the spa field teams to drive spa performance.
- Develop high-performing, accountable teams.
- Develop and implement strategies to optimise business growth.
- Ensure training standards are maintained at the required compliance levels.
- Ensure a consistent and exceptional customer experience.
- Drive operational compliance, efficiency, and cost effectiveness.
- Contribute to budgeting, forecasting, and performance reporting.
- Deliver revenue, profit, and KPI targets.
About You
You are a strong operational leader who thrives in a fast-paced, multi-site environment. You bring:
- Extensive experience in multi-site retail, spa, salon, clinic, or service operations.
- At least 5 years' experience leading and developing teams at a state or national level.
- Proven ability to drive financial performance and operational improvement.
- Strong commercial acumen and experience managing KPIs and budgets.
- Excellent communication and stakeholder management skills.
- A positive, resilient, and results-focused approach.
- Experience in the beauty, wellness, or retail sector is highly regarded.
We offer more than a job. We offer a workplace where wellbeing, connection, and growth matter.
Benefits include
- Discounted endota treatments and products.
- Complimentary access to endota Retreat, our digital wellness platform.
- Birthday leave and birthday gift voucher.
- Competitive salary package.
- Corporate partner discounts across health, wellness, fitness, and lifestyle brands.
- Unlock job insights
- Hirer responsiveness Salary match Number of applicants
Hair & Beauty Services 1,001-5,000 employees endota is Australia's leading wellness brand, founded on the belief that we exist to make people feel better.
The name endota is derived from an Indigenous Australian word meaning beautiful.
It reflects the brands commitment to wellness and has allowed us to grow from one spa to a global wellbeing community of over 110 spas across Australia, New Zealand and Southeast Asia.
Each year, we deliver more than 850,000 treatments, alongside a range of results driven skincare and wellness products.
The brand also extends to the endota wellness college, an RTO training school training over 500+ students and endota retreat offering a digital subscription of over 200+ classes to our customers.
endota is Australia's leading wellness brand, founded on the belief that we exist to make people feel better.
The name endota is derived from an Indigenous Australian word meaning beautiful.
It reflects the brands commitment to wellness and has allowed us to grow from one spa to a global wellbeing community of over 110 spas across Australia, New Zealand and Southeast Asia.
Each year, we deliver more than 850,000 treatments, alongside a range of results driven skincare and wellness products.
The brand also extends to the endota wellness college, an RTO training school training over 500+ students and endota retreat offering a digital subscription of over 200+ classes to our customers.
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
- What can I earn as an Operations Manager
- #J-18808-Ljbffr
National Spa Operations Manager in Melbourne employer: endota
endota spa Kew is an exceptional employer that prioritises the well-being and professional growth of its team members. With flexible working arrangements, ongoing training opportunities, and a supportive, collaborative environment, employees can thrive while delivering world-class wellness and beauty experiences. Located in Melbourne, endota spa Kew offers staff discounts and motivating rewards, making it an attractive place for passionate beauty professionals to develop their careers.
