Job Description
Join a globally recognised and innovative brand.
At Samsung, we don’t just imagine the future - we build it. This is where you Reimagine Your Future with one of the world’s most iconic technology leaders, a company that moves fast, thinks bold, and launches innovation at a scale few can match.
Every year, our ecosystem expands with breakthrough products and experiences that redefine what’s possible. Now, we're looking for a Customer Escalations Specialist to join Samsung Electronics Australia and play a pivotal role in delivering exceptional customer experiences when they matter most.
What You'll Be Doing
Manage customer escalations, complaints and warranty claims, ensuring every case is handled with professionalism, care and urgency.
Investigate customer concerns and determine appropriate resolutions, including repairs, replacements, refunds and other service outcomes.
Partner closely with internal departments, logistics providers and authorised service centres to drive timely and effective resolutions.
Keep customers informed throughout the process, proactively managing expectations and providing updates on repairs, deliveries and assessments.
Ensure all customer interactions and resolutions align with Australian Consumer Law, company policies and regulatory requirements.
What You'll Bring
Previous experience in customer escalations, complaints handling, case management or a similar customer-facing role.
Strong problem-solving and investigative skills, with the ability to assess complex situations and make balanced decisions.
Excellent communication skills and the confidence to manage challenging conversations with empathy and professionalism.
A customer-first mindset with a genuine passion for delivering positive outcomes and exceptional service experiences.
Knowledge of Australian Consumer Law and experience working within warranty, service, retail or consumer-focused environments will be highly regarded.
What Sets Us Apart
- Competitive remuneration that recognises your expertise
- Free on-site parking for seamless convenience
- Generous employee discounts across the Samsung product range
- Free access to our modern onsite gym
- Barista-made coffee every Monday - on us!
- Discounts across 400+ retail partners
- Quarterly Connection Events that bring our people and purpose together
This is your moment to #ReimagineYourFuture and shape what’s next!
Note: You'll be employed by P2P, in partnership with Samsung Electronics Australia, while working directly onsite at Samsung Australia. You'll be part of our collaborative onsite team, enjoying the same environment, culture, and many of the benefits that make Samsung a great place to work.
At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.
#J-18808-Ljbffr
In-Store Customer Experience Advocate – Drinks & Discovery in Sydney employer: Endeavour Group
Endeavour Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Senior Accountant role in the vibrant retail sector. With a strong focus on employee growth, you will have access to ongoing training and development opportunities while working in a dynamic environment that values standardisation and stakeholder engagement. Located across Australia, our commitment to process improvements and SAP ERP implementation ensures that you will be part of a forward-thinking team dedicated to excellence.
