About the Role
The EUC (End User Compute) Site Services Specialist is a vital onsite and field support role responsible for delivering timely and effective technical support at EDG locations, including deployment, maintenance, and support of all EGL IT equipment.
Key Responsibilities
- Provide 2nd and 3rd level EUC support via in-person, phone, tickets, and email.
- LCM onsite hardware deployment: set up and support POS, computers, printers, and peripheral devices at supported EDG locations.
- Conduct R&M site audits to confirm installation and condition status of all IT equipment.
- Manage and resolve support tickets within the ServiceNow ecosystem, ensuring strict adherence to SLAs.
- Deliver customer service with patience, empathy, and a can‐do attitude to technical and non‐technical stakeholders.
- Conduct daily audits of meeting room technologies to ensure they are meeting‐ready and provide real‐time troubleshooting.
- Maintain rigorous asset and configuration management records.
- Perform routine maintenance on Endeavour technology and coordinate with 3rd‐party vendors for warranty repairs.
- Develop and maintain procedural documentation and user guides, and conduct staff training sessions.
Required Qualifications
- Proven experience with Windows OS, Microsoft Active Directory, and Microsoft Endpoint Management.
- Strong background in installing and troubleshooting diverse computer hardware and meeting room AV technologies.
- Excellent analytical skills and a genuine passion for tackling complex technical challenges.
- Strong communication skills, able to translate technical jargon into user‐friendly explanations.
- Fast learner, eager to expand skillset and take on new technologies.
Desirable
- Familiarity with ServiceNow and Meraki dashboard.
- Experience managing iOS/Android apps and mobile devices.
- Understanding of Intune, Google MDM, JAMF, and Google Workspace suite.
- Friendly, easygoing personality, thrives in a collaborative team environment.
Benefits
- Exclusive discount card for ALH Hotels pubs & accommodation, BWS, Dan Murphy's and other Endeavour Group brands; discounts at Woolworths and BIG W.
- Access to free health and wellbeing services covering physical, mental, and financial wellbeing.
- Opportunities for learning and development to grow your career within Endeavour Group.
EUC Sites & Services Technician in Sydney employer: Endeavour Group
Endeavour Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Senior Accountant role in the vibrant retail sector. With a strong focus on employee growth, you will have access to ongoing training and development opportunities while working in a dynamic environment that values standardisation and stakeholder engagement. Located across Australia, our commitment to process improvements and SAP ERP implementation ensures that you will be part of a forward-thinking team dedicated to excellence.
