Head of Hospitality Loyalty & Guest Experience in Melbourne

Head of Hospitality Loyalty & Guest Experience in Melbourne

Melbourne Full-Time 63000 - 77000 $ / year (est.) Hybrid
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At a Glance

  • Tasks: Lead loyalty strategy and enhance guest experience across 350 venues.
  • Company: Endeavour Group, a leader in hospitality with a focus on guest engagement.
  • Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
  • Other info: Join a dynamic team and drive innovative initiatives in a vibrant industry.
  • Why this job: Shape the future of hospitality loyalty and make a real impact on guest experiences.
  • Qualifications: Experience in loyalty programs and strong leadership skills.

The predicted salary is between 63000 - 77000 $ per year.

Endeavour Group is seeking a seasoned Head of Loyalty for ALH across 350 venues.

Based in Melbourne or Sydney, this hybrid role leads a small team and owns the loyalty strategy, program design, and P&L across pubs, hotels & accommodation.

You'll drive data-driven initiatives, personalisation, and omnichannel integration to deepen guest engagement, while partnering with operations, marketing, and digital teams to deliver impact.

Head of Hospitality Loyalty & Guest Experience in Melbourne employer: Endeavour Group

Endeavour Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Senior Accountant role in the vibrant retail sector. With a strong focus on employee growth, you will have access to ongoing training and development opportunities while working in a dynamic environment that values standardisation and stakeholder engagement. Located across Australia, our commitment to process improvements and SAP ERP implementation ensures that you will be part of a forward-thinking team dedicated to excellence.

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Contact Details:

Endeavour Group Recruitment Team

We think you need these skills to ace Head of Hospitality Loyalty & Guest Experience in Melbourne

Loyalty Strategy Development
Program Design
P&L Management
Data-Driven Decision Making
Personalisation Techniques
Omnichannel Integration
Guest Engagement Strategies