At a Glance
- Tasks: Lead a vibrant gaming room, ensuring exceptional guest experiences and team performance.
- Company: Join ALH Hotels, part of the Endeavour Group, known for its supportive culture.
- Benefits: Enjoy discounts at major brands, career growth, and comprehensive wellbeing support.
- Other info: Hands-on role with great training and flexible rosters around lunch and dinner.
- Why this job: Make a real impact in a fun environment while developing your management skills.
- Qualifications: Strong people skills and a passion for customer service; gaming experience not required.
The predicted salary is between 49500 - 60500 $ per year.
Guest Experience Gaming Manager | Moreton Bay Area
Are you a high-energy Team Leader with a passion for customer engagement?
Whether you're an experienced Gaming Manager ready to hit the floor running, or a hospitality, retail superstar looking to fast-track your management career with zero gaming experience, we want to talk to you!
If you have a natural talent for customer service, warm hospitality, and leading on the floor, we can easily teach you everything you need to know about the gaming side!
Bring your guest focus and energy, and we will back you with full training, RSA/RSG certificates, and strong venue support.
Plus, you'll enjoy a great roster built around lunch and dinner trade across balanced day and evening rosters.
A day in the life of a Gaming Manager
- Act as the face of the gaming room by greeting regular guests by name, delivering high-touch host service, and keeping room atmosphere energetic and welcoming.
- Lead and coach a team of floor hosts to deliver fast payout execution, room presentation, and attentive service.
- Manage daily gaming room trade, oversee machine performance, handle cash balancing, and enforce strict Responsible Service of Gambling (RSG) standards.
- Partner with the Venue Manager to optimize gaming layout, run promotions, and analyze room trends.
What we're looking for
- Exceptional people skills with a natural ability to connect with guests, remember regulars, and create a warm, premium environment.
- Proven supervisory or floor leadership experiencecustomer service.
- Strong attention to detail, reliability with cash handling, and pride in maintaining high room standards.
- Current QLD RSA & RSG - Not to worry, we will cover theseif you don't have them yet!
Inherent requirements
This is a hands-on role that involves manual handling and lifting as part of regular duties (e. g., moving stock).
Applicants must have the ability to perform physical tasks safely and efficiently.
The benefits are good too!
Grow your career within ALH Hotels and the wider Endeavour Group network.
An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands.
Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W.
Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.
In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.
#We Are Together Creators #Come As You Are #Dream Big #Feel The Energy #Leave Your Mark #ALH #Endeavour Group
Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies.
Endeavour Group is not responsible for any fees related to unsolicited resumes.
#J-18808-Ljbffr
Guest Experience Gaming Manager – Moreton Bay Area employer: Endeavour Group Careers
At Endeavour Group, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Data Scientist, you'll enjoy hybrid working arrangements in either Sydney or Melbourne, access to cutting-edge AI tools, and a strong commitment to your professional growth through dedicated learning opportunities. With a focus on collaboration and innovation, you'll be part of a team that values creativity and encourages you to leave your mark while enjoying fantastic employee benefits and discounts across our extensive portfolio.
