At a Glance
- Tasks: Lead a team to create amazing customer experiences and inspire loyalty.
- Company: Join Dan Murphy's, part of the Endeavour Group, known for its vibrant culture.
- Benefits: Enjoy exclusive discounts, wellbeing support, and career growth opportunities.
- Other info: Be part of a community that values diversity and creativity.
- Why this job: Make a real impact in a fun, inclusive environment while developing your leadership skills.
- Qualifications: Passion for people development and experience in fast-paced environments.
The predicted salary is between 62100 - 75900 $ per year.
If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in-store customer experiences and inspiring merchandising that keep our community returning to Dan’s!
We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.
The ROLE:
- Motivate and lead your team to deliver a world-class customer experience which promotes customer loyalty and contributes to revenue growth.
- Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure.
- Lead the way with in-store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve.
- Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture.
- Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making.
The YOU:
- YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers.
- YOU are passionate about people development and motivate others to dream big and reach their potential.
- YOU are no stranger to a fast-paced environment and use forward thinking in your decision making.
- YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community.
- YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment.
How we take care of our PEOPLE:
- An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs.
- Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W.
- Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.
- Grow your career within Dan Murphy’s and the wider Endeavour Group network.
If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you! Candidates will be required to complete a functional screening assessment as part of the recruitment process.
We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.
Customer Experience Manager employer: Endeavour Group Careers
At Endeavour Group, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Data Scientist, you'll enjoy hybrid working arrangements in either Sydney or Melbourne, access to cutting-edge AI tools, and a strong commitment to your professional growth through dedicated learning opportunities. With a focus on collaboration and innovation, you'll be part of a team that values creativity and encourages you to leave your mark while enjoying fantastic employee benefits and discounts across our extensive portfolio.
