At a Glance
- Tasks: Support young people in navigating complex care journeys and provide essential resources.
- Company: Join Enabling Pathways, a non-profit focused on community empowerment and social harmony.
- Benefits: Enjoy competitive salaries, financial flexibility, and exclusive employee well-being programs.
- Other info: Collaborative environment with opportunities for cross-functional learning and personal growth.
- Why this job: Make a real difference in the lives of young people while growing your career.
- Qualifications: Qualifications in Social Work or related fields with experience in youth case management.
The predicted salary is between 51300 - 62700 $ per year.
Position Available: Outreach Case Manager
Location: Townsville, QLD
Contract: Full-time
About the Company
Enabling Pathways Community is a non-profit division deeply rooted in the ethos of collective empowerment and social harmony. Our mission is to implement community intervention strategies and broad-spectrum initiatives that uplift and support diverse community members. With a focus on inclusivity, we dedicate ourselves to creating programs that address the pressing needs of the community, from health and wellbeing to education and employment.
Make a difference in the lives of young people navigating complex care and protection journeys. At Enabling Pathways, we believe in empowering lives and enabling futures. We're on the lookout for a passionate, skilled Outreach Case Manager to join our Townsville-based Child Safety team. You’ll deliver hands-on, trauma-informed support to young people under Child Safety Orders—including outreach to homes, services, and community spaces.
What You’ll Be Doing:
- Providing emergency outreach support to young people in the community
- Assisting young people to access essential resources and build safe, caring relationships
- Supporting engagement with education, employment, or training opportunities
- Helping to maintain and strengthen positive peer, family, and cultural relationships
- Supporting young people in their journey toward adulthood and independence
- Developing and monitoring case plans in partnership with Child Safety, families, and the young person
- Providing wraparound support for wellbeing, safety, cultural connection, housing, education, legal, and health needs
- Embedding harm minimisation principles and life skills into everyday practice
- Maintaining high-quality documentation, safety planning, progress notes, assessments, and compliance reporting
- Attending team meetings, external stakeholder, and multi-agency planning sessions
Skills & Experience:
- A qualification in Social Work, Psychology, Youth Work, or a related field
- Minimum 2 years’ experience in Child Protection or complex-needs youth case management
- Ability to communicate effectively
- Excellent communication (written and verbal) and interpersonal skills
- Ability to work in a busy environment, both independently and as a part of a team
- Comply with & understand all privacy and confidentiality policies
- Cultural awareness of all backgrounds
- Solid knowledge of Child Protection Orders, case planning processes, and relevant QLD legislation
- Confidence in crisis response, risk assessment, and culturally responsive practice
- Ability to work independently and flexibly in community-based outreach settings
- Ability to travel outside of Townsville Region is a requirement
Mandatory Requirements:
- Proof of citizenship (passport, birth certificate or citizenship certificate) or VISA if applicable
- Current QLD Open Driver's License
- Must hold a QLD Working with Children Blue Card
- Hold a current First Aid (HLTAID011) and CPR (HLTAID009) Certificate
- A clean National Police check less than 6 months old
- PeakCare Training Certificates: Hope and Healing for Residential Care, Positive Behaviour Support & Managing High Risk Behaviours, Water Safety Awareness, Child Sexual Exploitation Awareness, Infection Prevention and Control (PPE) Training
- Minimum Certificate IV in Child, Youth and Family Intervention or equivalent
- Willing to undergo training in specific courses to support our client’s needs
Why Us?
- Essence of Care: Immerse yourself in the heart of care at Enabling Pathways, where compassion extends beyond the workplace to directly impact the lives of our clients.
- Competitive Salaries & Financial Flexibility: Elevate your career with us and enjoy competitive salaries that reflect your dedication and expertise.
- Employee Well-being: As part of our commitment, we've partnered with Employment Hero to provide exclusive benefits.
- Employee Assistance Program (EAP): Uplift your well-being with our robust Employee Assistance Program (EAP).
- Cross-Functional Learning: Dive into a dynamic, collaborative space that thrives on cross-functional learning.
- Colleague Collaboration: Join a team where learning is an adventure!
Outreach Case Manager employer: Enabling Pathways Community
Enabling Pathways Community is an exceptional employer located in Townsville, QLD, dedicated to empowering lives and fostering a culture of compassion and collaboration. With competitive salaries, comprehensive employee well-being programs, and a strong focus on professional growth through cross-functional learning, we ensure that our team members feel valued and supported in their mission to make a meaningful impact in the community. Join us to be part of a dynamic environment where your contributions are celebrated, and your personal and professional development is prioritised.
Contact Details:
Enabling Pathways Community Recruitment Team
