Medical Receptionist

We are seeking a dedicated Medical Receptionist to join the team at Empower Health NQ in Townsville, Queensland. This is a part-time position that plays a vital role in delivering exceptional patient care and ensuring the smooth operation of our medical practice. As the first point of contact for our patients, you will be instrumental in creating a welcoming and professional environment whilst managing the administrative demands of a busy healthcare facility. This role is essential to maintaining the high standards of service that our patients expect and deserve.

What you'll be doing:

• Greeting patients warmly and professionally upon arrival, ensuring a positive first impression
• Managing patient check-ins and check-outs using practice management software and maintaining accurate patient records
• Scheduling and confirming patient appointments, and managing the appointment calendar efficiently
• Processing patient payments and handling financial transactions in a secure and professional manner
• Answering telephone enquiries and directing calls to appropriate team members or taking messages accurately
• Maintaining confidentiality of patient information in accordance with privacy regulations and practice protocols
• Coordinating with medical staff to ensure patient flow and optimal clinic operations
• Preparing patient files and ensuring all necessary documentation is completed prior to consultations
• Handling administrative tasks including filing, data entry and correspondence as required
• Providing general information to patients regarding practice services, fees and health matters when appropriate

What we're looking for:

• Previous reception or customer service experience in a healthcare or medical setting
• Strong organisational and time management skills with the ability to multitask in a busy environment
• Excellent verbal and written communication skills with a professional and courteous manner
• Proficiency in using computer systems, appointment scheduling software and Microsoft Office applications
• Knowledge of medical terminology and basic understanding of healthcare practices
• A compassionate approach to patient care and genuine interest in supporting people's health and wellbeing
• Ability to maintain confidentiality and handle sensitive patient information with discretion
• Strong attention to detail and accuracy in administrative tasks
• Flexibility and willingness to adapt to changing priorities and requirements

What we offer:

At Empower Health NQ, we are committed to creating a supportive and inclusive workplace where our team members can thrive. We understand the importance of work-life balance, and we offer flexible scheduling to accommodate your personal needs. We provide ongoing professional development opportunities to help you grow within your role and advance your career. Our team enjoys a collaborative and respectful work environment where your contributions are valued and recognised. We also offer competitive remuneration and the satisfaction of knowing you are making a meaningful difference within our community.

About us:

Empower Health NQ is a locally owned allied health practice dedicated to delivering high-quality Exercise Physiology, Physiotherapy, Speech Pathology and Dietetic services to the Townsville community. We are committed to empowering our patients through excellent care, innovation and compassion. Our practice is built on the core values of Trust, Honesty, Empathy and Respect. We believe that every member of our team, from our clinical staff to our administrative personnel, plays a crucial role in achieving our mission to develop strong relationships and provide the highest quality services to our community. We foster a culture of collaboration, continuous improvement and respect for all individuals.