At a Glance
- Tasks: Support clients post-launch, resolve issues, and optimise platform configurations.
- Company: Join Employment Hero, a leader in customer experience and payroll solutions.
- Benefits: Work remotely with flexible hours and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and customer success.
- Why this job: Make a real impact by helping clients succeed with innovative payroll solutions.
- Qualifications: Experience in Australian payroll or financial services and SaaS support.
The predicted salary is between 47250 - 57750 $ per year.
Employment Hero is seeking a Customer Care Consultant to join our Customer Experience team.
You will support clients after go-live, resolve tickets, and analyze platform configurations to maximise customer success.
You’ll engage via email, chat, phone, and screen share to understand workflows and provide effective solutions.
Ideal candidates have Australian payroll/financial services experience, Saa S customer support background, and comfort with AI tools in daily work.
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Payroll Support Specialist – Remote in Sydney employer: Employment Hero
Employment Hero is an exceptional employer that champions a remote-first culture, allowing you the flexibility to manage your time and impact while working with cutting-edge tools. With a strong focus on employee growth, you will be surrounded by ambitious colleagues in a fast-paced environment, and benefit from generous perks such as ESOP, parental leave, and outstanding learning opportunities, all while contributing to a mission-driven company that values innovation and high performance.
