At a Glance
- Tasks: Support clients post-launch, resolve issues, and optimise platform configurations.
- Company: Join Employment Hero, a leader in customer experience and payroll solutions.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for growth.
- Other info: Be part of a dynamic team focused on customer success and innovation.
- Why this job: Make a real impact by helping clients succeed with innovative payroll solutions.
- Qualifications: Experience in Australian payroll, SaaS support, and familiarity with AI tools.
The predicted salary is between 47250 - 57750 $ per year.
Employment Hero is seeking a Customer Care Consultant to join our Customer Experience team.
You will support clients after go-live, resolve tickets, and analyze platform configurations to maximise customer success.
You’ll engage via email, chat, phone, and screen share to understand workflows and provide effective solutions.
Ideal candidates have Australian payroll/financial services experience, Saa S customer support background, and comfort with AI tools in daily work.
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Payroll Support Specialist – Remote in Perth employer: Employment Hero
Employment Hero is an exceptional employer that champions a remote-first culture, allowing you the flexibility to manage your time and impact while working with cutting-edge tools. With a strong focus on employee growth, you will be surrounded by ambitious colleagues in a fast-paced environment, and benefit from generous perks such as ESOP, parental leave, and outstanding learning opportunities, all while contributing to a mission-driven company that values innovation and high performance.
