AI Job Summary
- 2–4 years of sales experience in B2B SaaS, preferably Customer Experience (CX) or adjacent categories.
- Demonstrated track record of meeting or exceeding quota in a new business/hunter-style role.
- Own outbound prospecting through negotiating and closing net new client contracts.
Role Type
On-site
- Permanent
- Full-time
- Associate
Description About the Role
We're looking for a motivated and results-driven Account Executive to drive net new logo client sales. As part of our high-growth Customer Experience SaaS platform, you'll join a team with a raving fan customer base and strong product-market fit.
This is a sales hunter role ideal for someone who is eager to build pipeline, learn complex sales cycles, and close strategic deals. You will own the full sales lifecycle — from outbound prospecting through negotiating and closing net new client contracts — with guidance and mentorship from senior sales leadership.
What You'll Do
- Own the Full Sales Cycle: Outbound Prospecting Discovery Demo Value Prop Building Negotiating
- Closing
- Generate a quality, diversified sales pipeline through strategic outbound efforts and creative prospecting
- Lead structured discovery conversations that uncover customer pain, quantify impact, and align to business outcomes
- Learn and apply the MEDDIC framework to qualify and advance sales opportunities
- Build tailored value propositions tied to measurable ROI and customer outcomes
- Deliver product demonstrations that connect capabilities to real customer challenges
- Engage with multiple stakeholders across buying committees
- Maintain accurate pipeline forecasting and strong deal hygiene in CRM
- Negotiate and close contracts while protecting pricing integrity
- Partner cross-functionally with marketing, product, and customer success to drive deal success
What "Great" Looks Like
- You are proactive about building pipeline — you don't wait for opportunities to come to you
- You run discovery conversations that customers find genuinely insightful and valuable
- You can clearly communicate the economic impact and ROI of our solution
- You are developing a strong command of Decision Process, Decision Criteria, and Champion identification
- You maintain solid win rates through disciplined qualification
- You are building a track record of closing multi-stakeholder SaaS deals
Required Experience
- 2–4 years of sales experience in B2B SaaS, preferably in Customer Experience, CX, or adjacent categories
- Demonstrated track record of meeting or exceeding quota in a new business or hunter-style role
- Application of the MEDDIC (or MEDDPICC) framework and willingness to grow deep expertise.
- Experience selling into SMB or Mid-Market organizations
- Solid outbound prospecting skills (cold calling, email, social selling)
- Ability to run a structured, outcome-focused discovery process
- Strong communication and storytelling capabilitiespolygon irrelevant can not spells! kata. corrupt data?
- Experience managing 1–3 month and 3–6 month B2B sales cycles
Core Competencies
- Pipeline generation and territory development
- Professional communication across organizational levels
- Business case and ROI articulation
- Objection handling and negotiation
- Deal strategy and stakeholder engagement
- CRM discipline and forecast accuracy
Why Join Us
- High-impact role with direct influence on company growth
- Strong product-market fit in a mission-critical category (Customer Experience)
- Performance-driven culture with strong earning potential
- Mentorship and development from elite Customer Experience sales leadership
- A collaborative environment that invests in your growth
Compensation
- Competitive base + uncapped commission
- Accelerators for overperformance
- Equity participation (where applicable)
Company Overview
Resonate Solutions is a leading Australian provider of Voice of Customer (VoC) and Voice of Employee platforms coupled with CX consulting and data integrations – with a particular focus on helping local and global organisations implement and operationalise CX programs with high ROI.
Account Executive (Saas Customer Experience) - Au in North Sydney employer: Employment Hero
Employment Hero is an exceptional employer that champions a remote-first culture, allowing you the flexibility to manage your time and impact while working with cutting-edge tools. With a strong focus on employee growth, you will be surrounded by ambitious colleagues in a fast-paced environment, and benefit from generous perks such as ESOP, parental leave, and outstanding learning opportunities, all while contributing to a mission-driven company that values innovation and high performance.
