Sales Enablement Specialist in Canberra

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

• Mission First - everything we do is driven by our Mission.
• Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy.
• AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it's a fundamental part of how we operate, innovate, and scale.
• Apolitical - we do not take a position on political or social topics, unless it relates to our Mission.
• Live by Our Values - we role model our values 100% of the time.
• Expect High Performance - we set a high standard and we're not satisfied with being average.

This role involves leading performance coaching across our Outbound SDR function, supporting both Core and Mid-Market segments. As a hands-on coach and quality champion, you'll spend your time in the field running 1:1 coaching sessions, listening to live calls, reviewing outreach, and diagnosing performance gaps in real time.

Your mission is to elevate SDR performance, scale outbound to best-in-class standards, and improve key funnel metrics including MQL>SAO conversion, call-to-connect, connect-to-opportunity, and demo sit rates. You'll drive outbound excellence by lifting both quantity (activity, connect rates, pipeline coverage) and quality (targeting, messaging, and CRM discipline). In close partnership with SDR Managers, you'll help reps develop the skills, mindset, and consistency to influence revenue — not just generate leads.

Key responsibilities include:

• Conduct regular 1-1 coaching sessions, live call shadowing, and structured roleplays.
• Deliver real-time feedback on messaging, objection handling, and conversion techniques.
• Track and optimise funnel performance across MQL>SAO, call to connect, connect to opportunity, demo sit rates.
• Audit SDR calls and CRM hygiene to maintain a consistently high standard of execution, ensuring process adherence.
• Identify performance bottlenecks using data and resolve through coaching or process change.
• Collaborate with Ops to improve workflows, sequences, and data accuracy.
• Standardise outbound practices against top-tier industry benchmarks and sales processes.
• Develop SDRs' proficiency in product knowledge, objection handling, and closing techniques.
• Embed best practices in prospecting and lead qualification aligned with our SPICED sales methodology.
• Foster knowledge retention and continuous development through coaching initiatives.
• Align outbound strategy with GTM initiatives, product launches, and campaign priorities.
• Champion a culture of high performance, growth mindset, and measurable impact.

To thrive at Employment Hero, you'll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you'll also bring:

• Commercial Acumen - focused on what drives pipeline and revenue.
• Execution Mastery - simplifying complex problems and delivering results quickly.
• Change Driver - turning ambiguity into opportunity and leading through change.
• Force Multiplier - amplifying Enablement's impact, scaling what works.
• Results-Obsessed - tracking, testing, and improving relentlessly.

What we can offer:

• Work remotely, with the flexibility to own your time and impact.
• Access cutting-edge tools to amplify your work, knowledge and outputs.
• Surround yourself with ambitious, outcome-driven colleagues.
• Own ESOP (employee share options) in one of the world's fastest-growing tech companies.
• Access to a wide range of benefits including a generous paternity leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities.

At Employment Hero, we celebrate diverse perspectives and experiences, inviting people of all backgrounds and identities to apply for this position.