- Initial contract to 11/10/2026 + likely ongoing contract extension
- AO3 Business Support Officer
- QLD Government
- $51.12 per hour + superannuation
- Initial contract to 11/10/2026 + likely ongoing contract extension
About the Role
An exciting opportunity is available for an experienced Business Support Officer to join a busy and fast-paced government team in Cairns.
You will play a critical role in coordinating administrative functions, managing work orders, maintaining records and information systems and ensuring effective communication with internal and external stakeholders.
Key Responsibilities
- Raise and manage work orders, including creation, monitoring, updates, and corrections.
- Provide high-quality customer service to internal and external customers.
- Monitor and coordinate incoming and outgoing correspondence and phone enquiries.
- Ensure enquiries and requests are actioned within required timeframes.
- Prepare and compile documents, reports, registers, procedures, and manuals.
- Maintain accurate records and update information systems and databases.
- Liaise with industry representatives, suppliers, and stakeholders to support service delivery.
- Undertake general administrative duties as required.
About You
To be successful in this role, you will demonstrate:
- Previous experience in administration, business support or office coordination roles.
- Previous experience within construction, insurance repairs, government or similar environments are highly regarded.
- Strong proficiency across Microsoft Office Suite, including Excel.
- Excellent attention to detail and accuracy.
- Strong organisational and time management skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Strong written and verbal communication skills.
- A proactive approach and willingness to contribute positively to team culture.
AO3 Business Support Officer in Cairns employer: Empire Group
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