- 6-month daily rate contract, Sydney CBD, 5 days on-site
- Not-for-profit organisation, Must have Driver Licence
- Maximum a week notice, access to car required
This is a great opportunity for an End User Support Analyst to join a busy, collaborative team supporting a multi-site environment, delivering high-quality support both remotely and on-site.
About you
- Strong communication skills, with the ability to provide excellent customer service across all levels of the business.
- Experience in desktop support, field support or end user support roles (3+ years preferred).
- Hands-on experience supporting PC hardware, end user devices and associated peripherals.
- Good understanding of networking fundamentals and troubleshooting connectivity issues.
- Experience supporting technologies such as AV systems, telephony or communications infrastructure.
- Relevant IT qualifications (Cert IV or equivalent experience).
- Full driver's licence and access to a vehicle required.
About the role
- Provide Level 1/2 end user support across desktops, laptops and mobile devices.
- Deliver both remote and face-to-face support across multiple sites.
- Troubleshoot hardware, software and network-related issues to restore services quickly.
- Support a range of technologies including end user devices, communications systems and site-based infrastructure.
- Manage and track incidents through to resolution, ensuring strong user communication throughout.
- Participate in an after-hours on-call roster as part of the support team.
What's in it for you?
- Opportunity to work across a diverse, multi-site environment.
- Join a collaborative team delivering critical support services.
- Work within an organisation focused on making a meaningful impact.
IT Support Analyst Level 2 in Sydney employer: Emmbr
Join a market-leading Australian organisation as an Incident and Problem Manager, where you'll be part of a high-performing team that values collaboration and innovation. This role offers a unique opportunity to contribute to a critical digital transformation phase, with a focus on professional growth and development in a supportive work culture. Enjoy the benefits of working in Melbourne, a vibrant city known for its dynamic tech scene and diverse community, while making a meaningful impact in the IT services sector.
