- 8-week daily rate contract (potential extension), Melbourne CBD, 5 days on-site
- Must have Driver Licence and access to car
- Broad role across EUC support, Networking, and Telephony
This is a great opportunity for a Technical Field Engineer to join a busy, collaborative team supporting a multi-site environment, delivering high-quality support on-site.
About You
- Strong communication skills, with the ability to provide excellent customer service across all levels of the business
- Experience in end user/field support in enterprise environment (3+ years preferred)
- Good understanding of networking fundamentals and troubleshooting connectivity issues
- Experience supporting core infrastructure including rack inspections, cable management, patching
- Experience supporting technologies VoIP and legacy PABX telephony systems
- Full driver's licence and access to a vehicle required
About the Role
- Provide Level 2 and 3 end user support across desktops, laptops and mobile devices
- Deliver both remote and face-to-face support across multiple sites
- Troubleshoot hardware, software and network-related issues to restore services quickly
- Support a range of technologies including end user devices, communications systems and site-based infrastructure
- Manage and track incidents through to resolution, ensuring strong user communication throughout
- Participate in an after-hours on-call roster as part of the support team
Why Join
- Opportunity to work across a diverse, multi-site environment
- Join a collaborative team delivering critical support services
- Work within an organisation focused on making a meaningful impact
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IT Technical Field Engineer in Melbourne employer: Emmbr
Join a market-leading Australian organisation as an Incident and Problem Manager, where you'll be part of a high-performing team that values collaboration and innovation. This role offers a unique opportunity to contribute to a critical digital transformation phase, with a focus on professional growth and development in a supportive work culture. Enjoy the benefits of working in Melbourne, a vibrant city known for its dynamic tech scene and diverse community, while making a meaningful impact in the IT services sector.
