At a Glance
- Tasks: Lead incident response efforts and drive problem management for a digital transformation.
- Company: Market-leading Australian business with a high-performing, collaborative team.
- Benefits: Competitive daily rate, dynamic work environment, and opportunity to make an impact.
- Other info: Great opportunity for career growth in a fast-paced IT environment.
- Why this job: Join a critical phase of digital transformation and enhance your incident management skills.
- Qualifications: Experience in incident management, strong communication skills, and ITIL certification preferred.
The predicted salary is between 72000 - 88000 $ per year.
Overview
Infrastructure, Cloud & Dev Ops - Connecting Australian companies and leaders with the very best talent in the market
- 3-month daily rate contract
- Market leading Australian business
- High performing team, valuing collaboration
Opportunity for an Incident & Problem Manager to join a market leading Australian organisation on a 3-month contract.
You will work with the wider team through a critical phase of a digital transformation, in which there are expected to be a higher number of incidents than usual.
About the role
- Oversee incident response efforts and ensure timely resolution of high-priority incidents within defined service level agreements.
- Investigate escalated, non-routine, and high-impact incidents in collaboration with the Transformation Team to drive effective resolution.
- Facilitate recovery activities following incident resolution to minimize disruption and ensure service continuity.
- Provide timely and accurate updates to impacted team members throughout the incident lifecycle to keep them informed and engaged.
- Conduct thorough post-incident reviews to identify opportunities for process improvement and prevent future incidents.
- Prepare and present detailed post-incident reports to relevant stakeholders, highlighting key findings and recommendations.
- Drive problem management activities to successful completion, ensuring root causes are identified and addressed.
About you
- Proven ability to lead and coordinate complex incident response efforts, effectively engaging cross-functional teams to drive timely resolution.
- Strong written and verbal communication skills, particularly in high-pressure situations. Experience presenting to senior executives.
- Skilled in identifying and analysing trends to proactively address recurring issues and prevent future incidents.
- Deep understanding of Service Now and its application in incident, major incident, and problem management processes.
- Experience owning and implementing incident, major incident, and problem management processes, and providing effective training and education to technology and business teams.
- ITIL certification preferred.
Apply now!
- Details
- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Information Technology
- Industries: IT Services and IT Consulting
- Referrals increase your chances of interviewing at Emmbr by 2x
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Incident and Problem Manager in Melbourne employer: Emmbr
Join a market-leading Australian organisation as an Incident and Problem Manager, where you'll be part of a high-performing team that values collaboration and innovation. This role offers a unique opportunity to contribute to a critical digital transformation phase, with a focus on professional growth and development in a supportive work culture. Enjoy the benefits of working in Melbourne, a vibrant city known for its dynamic tech scene and diverse community, while making a meaningful impact in the IT services sector.
