At a Glance
- Tasks: Provide hands-on L1/L2 support and troubleshoot tech issues for users.
- Company: Join a national organisation with a vibrant work culture in Brisbane.
- Benefits: Competitive daily rate, dynamic environment, and opportunity for growth.
- Other info: Fast-paced role ideal for those who thrive under pressure and enjoy variety.
- Why this job: Make a real difference by solving problems and helping users directly.
- Qualifications: Strong technical skills in IT, customer service experience, and relevant qualifications.
The predicted salary is between 31.5 - 38.5 $ per hour.
- 12-week daily-rate opportunity | Brisbane | 5 days onsite
- Hands on L1/L2 support in an amazing environement
- Customer-focused | National organisation | Large IT stack
If you're the kind of Service Desk Analyst who wants to solve the problem rather than simply log the ticket, this could be a great short-term opportunity.
You’ll join a busy, large scale environment providing hands on Level 1 and Level 2 support to users across a broad range of technology.
This is a BAU focused position where you’ll troubleshoot, take ownership of incidents and requests, support users directly and keep things moving within agreed service levels.
It’s a role for someone who enjoys variety, communicates well and can remain calm and organised when the queue gets busy.
About the Role
- Provide responsive L1 and L2 technical support through phone and ticketing channels.
- Diagnose and troubleshoot hardware, software and network issues, guiding users through solutions.
- Complete remote software installations and general administration including password resets, account creation and access management.
- Take ownership of service requests and incidents, managing them through to resolution or appropriate triage within agreed service levels.
- Work with vendors on escalations, research solutions and contribute to maintaining accurate knowledge base documentation.
- Advise, educate and support users while administering shared resources, software permissions, drives and accounts.
About You
- Strong hands on technical capability across Windows, remote desktop services, hardware, networking, telecommunications and internet troubleshooting.
- Working knowledge of Microsoft platforms, O365/cloud services, remote management and ticket management tools.
- Excellent communication, customer service, troubleshooting and problem solving skills with strong attention to detail.
- Comfortable handling competing priorities, difficult situations and conflict while maintaining your composure in a high pressure environment.
- Relevant tertiary IT qualifications or equivalent practical experience, ideally gained within a large or complex operating environment.
- ITIL v4 certification is desirable, and you’ll need evidence of a police check completed within the required three-year timeframe.
If you enjoy taking ownership, helping people and getting technical issues properly resolved, I want to hear from you.
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Service Desk Analyst – Brisbane employer: Emmbr
Join a market-leading Australian organisation as an Incident and Problem Manager, where you'll be part of a high-performing team that values collaboration and innovation. This role offers a unique opportunity to contribute to a critical digital transformation phase, with a focus on professional growth and development in a supportive work culture. Enjoy the benefits of working in Melbourne, a vibrant city known for its dynamic tech scene and diverse community, while making a meaningful impact in the IT services sector.
