At a Glance
- Tasks: Manage injury claims and support people in their recovery journey.
- Company: Join EML, a leader in personal injury claims management with a vibrant culture.
- Benefits: Enjoy hybrid work, fitness discounts, and tailored professional development.
- Other info: Be part of a supportive team with great growth opportunities.
- Why this job: Make a real difference in people's lives while building a stable career.
- Qualifications: Strong customer service skills and a passion for helping others.
The predicted salary is between 63000 - 77000 $ per year.
Why Join EML?
An Award-Winning Celebratory Culture That Recognises You
EML is known for its strong culture of appreciation, connection and celebration.
Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.
Flexibility That Supports Your Life
After your probation (subject to performance), you have the flexibility to work from home along with the choice between:
- Monthly rostered days off , or
- A 9-day fortnight giving you more control over your time and work life balance.
- Grow With a Specialist Organisation
Because personal injury is the only thing we do, EML offers one of the most stable and future-focused careers in the industry.
Our deep expertise, purpose-driven work and development pathways help you build a long-term career in a field where your skills will always be in demand.
EML's investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people's lives.
Are you passionate about helping people get their lives back after injury or illness?
As Australia's largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident.
We're now welcoming applications for a Case Manager to join our If NSW team in Gosford on a Permanent - Fulltime basis.
This is deeply meaningful work where your empathy, problem-solving and commitment have a profound impact every single day.
- What You'll Be Doing
- Managing a full portfolio of physical and psychological injury claims.
- Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
- Implementing proactive strategies to support timely recovery and return-to-work outcomes.
- Collaborating with internal and external stakeholders to design personalized treatment and recovery plans.
- Navigating challenging conversations with confidence, empathy and resilience
What We're Looking For
- It's ok if you haven't done this before, what matters most is your commitment to helping others that can make you a great fit for the role. Do you have...
- Strong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate field?
• The ability to thrive in a fast paced, collaborative team?
• Good computer literacy with the ability to learn new systems?
- Strong communication, resilience and a customer-first mindset for effective rapport-building?
- Creativity, curiosity and initiative when engaging with stakeholders?
- Why You'll Love Being Part of EML
- Hybrid work options for better balance.
- Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
- Discounts at 350+ retailers via Rewards Hub plus discounts with corporate banking, super and private health insurance partners.
- Corporate wellbeing program , including gym and health insurance discounts.
- Comprehensive learning and development tailored to help you grow.
- More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
- Company-wide celebration events that keep us connected.
- Annual incentive scheme + regular salary reviews .
Ready to Make an Impact?
If you're looking for a purposeful, people-focused career with stability, balance and a culture that celebrates you we would love to hear from you.
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Case Manager employer: EML
EML is an exceptional employer that prioritises the well-being of its employees while fostering a supportive and collaborative work culture. With flexible working arrangements and a strong focus on professional development, team members are empowered to grow their skills and advance their careers in a meaningful way. Located in Perth, EML offers a unique opportunity to make a positive impact on the lives of injured workers and employers alike, all while enjoying a balanced work-life environment.
