Client Onboarding Solutions Architect in Melbourne

Technical Solutions Consultant
EML Payments Solutions Ltd (EPSL) Melbourne, Victoria, Australia

About this position

EML Payments is a global payments company, headquartered in Melbourne, Australia, and listed on the Australian Securities Exchange.

We build secure, instant payment solutions that connect our clients to their customers, wherever money is in motion.

Our products include banking, credit and disbursement services, earned wage access, gifts, incentives and rewards, and FX solutions.

We operate in more than 25 countries, we combine the energy of a start-up with deep leadership experience.

About the role

As a Technical Solutions Consultant in our Client Onboarding team, you’ll be the bridge between our technology and client success.

This is a client-facing role where you’ll own the entire client onboarding experience - from discovery and solution design to delivery and post-implementation review.

You’ll thrive if you enjoy taking ownership of your scope of work, problem-solving, translating complex technical concepts into simple solutions, and building trusted partnerships.

With a strong analytical mindset (from a development, systems or business analysis background), you’ll combine technical expertise with exceptional communication skills to deliver seamless onboarding experiences.

What you will do

• Act as the Subject Matter Expert (SME) for EML’s payment products and API-first platform.
• Partner with clients to understand their objectives and design solutions that align with EML’s capabilities.
• Lead client discovery sessions to define client needs via a comprehensive investigation process, gather requirements and document detailed Program Specifications.
• Present solutions, run demos, and facilitate technical discussions with confidence, solving problems for both new and existing clients
• Work with the Product team to scope customization requests
• Take full ownership of assigned projects and client relationships - managing scope, timelines, and deliverables while acting as the primary point of contact to ensure a seamless onboarding experience and long-term client success.
• Develop and manage project plans, coordinating and overseeing delivery from cross-functional teams (Product, Development, Risk, Legal, Finance).
• Identify and mitigate risks, ensuring compliance with regulatory and security frameworks.
• Conduct post-implementation reviews and drive continuous improvement initiatives.
• Work closely with Sales to scope solutions and respond to RFPs with technical input.
• What you’ll bring
• Strong technical understanding with ability to deeply understand then translate client requirements into technical solutions that help them achieve their goals.
• Proven experience in project management and managing multiple stakeholders.
• Ability to lead with ownership, demonstrate accountability and build trusted relationships
• A proven track record of delivering projects for clients.
• Strong attention to detail and a structured approach to documentation on project status, knowledge, requirements and reporting.
• Excellent communication, influencing and negotiation skills—comfortable presenting to clients and executives.
• Ability to simplify complex concepts for non-technical audiences.
• Curiosity and problem-solving mindset.
• Interest in understanding how our risk, compliance, legal frameworks apply to projects.
• Background in payments, fintech, or API-driven platforms preferred.
• Bachelor’s degree in IT, Business, or related field (or equivalent experience).
• About EML

EML Payments is a global leader in the fintech space.

Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion.

Our Purpose is to inspire transformative digital change for our customers and communities.

As an issuer and processor, we provide our clients and partners with innovative alternatives to traditional banking solutions for reloadable and non-reloadable programs.

Our commitment to Equal Employment Opportunity

Integrated into our Core Values is EML's commitment to diversity, equity and inclusion.

EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and empowered to reach their full potential.

We are agile, we are innovative.

We take a partnership approach; we tailor solutions and place a strong focus on operational excellence.

Our place is one of collaboration, teamwork & innovation.

But, above all, it’s one that embraces difference.

And rather than have you blend in, we want to help you unleash your full potential.

Disclaimer

Offers are conditional on satisfactory pre-employment background screening, which may include a criminal record check.

Any disclosures are assessed fairly and in line with local law.

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