Mobile Case Manager in Tweed Heads

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

We are currently seeking a Mobile Case Manager for an 18-month secondment, covering Coffs Harbour, Grafton, Port Macquarie and surrounding areas. If you’re a Rehabilitation Consultant or Allied Health Professional with workers’ compensation experience looking to step away from clinic or desk-based work, this could be a great next step into a more mobile role where you’ll be out in the field, working directly with people and making a real difference every day. The purpose of this role is to focus on early, timely and personal face-to-face claims management, helping injured workers return to work and supporting their employers. Due to the nature of this role, you will be required to travel across the region to support our stakeholders, with a maximum travel time of 3 hours one way. You will undertake approximately 8 visits per week to best support our customers. A laptop, mobile phone, and either a fleet car or car allowance will be provided to support travel across the region as required.

YOUR RESPONSIBILITIES

• Deliver personalised face-to-face assistance to workers and employers
• Provide workers’ compensation advice to stakeholders such as workers, employers and providers
• Conduct community visits inclusive of but not limited to work sites or medical clinics
• Pro-actively achieve the optimum outcome of recovery and early sustainable return to work for workers
• Consult with Providers, Employers and Return to Work Specialists where required

ABOUT YOU

• Strong Rehabilitation / Return to Work experience required, with demonstrated background as a Rehabilitation Consultant, Allied Health Professional, or experienced Workers Compensation Case Manager
• Knowledge of the NSW workers’ compensation legislation and regulations
• Effective listener and conflict resolution skills
• Ability to understand the needs of people recovering from a physical or psychological injury and knowledge of what is important to maximise recovery and return to work
• Excellent attention to detail, organisational skills, written and verbal proficiency
• Allied Health background is desirable - understanding of medical terminology and injury recovery timeframes
• Current unrestricted NSW Driver’s License

WHAT WE OFFER

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

About Us

There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.