At a Glance
- Tasks: Manage workers compensation claims and support injured workers in their recovery journey.
- Company: Join EML, an award-winning company with a culture of appreciation and celebration.
- Benefits: Enjoy hybrid work options, fitness discounts, and comprehensive learning opportunities.
- Other info: Flexible work arrangements and a supportive team environment.
- Why this job: Make a real difference in people's lives while building a stable career.
- Qualifications: Strong customer service skills and a passion for helping others.
The predicted salary is between 59400 - 72600 $ per year.
Why Join EML?
An Award-Winning Celebratory Culture That Recognises You
EML is known for its strong culture of appreciation, connection and celebration.
Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.
Flexibility That Supports Your Life
After your probation (subject to performance), you have the flexibility to work from home along with the choice between:
- Monthly rostered days off, or
- A 9-day fortnight giving you more control over your time and work life balance.
- Grow With a Specialist Organisation
Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry.
Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand.
EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.
Make a real difference in people's lives with EML
Join our Tweed Heads Emergency Services team and manage your own portfolio of workers compensation claims while liaising with injured workers, their employers, and Allied Health professionals.
This role will also involve working with internal specialists to create a strategic plan, helping injured workers get back to work as quickly and safely as possible.
This will be a full time, permanent position based in our Tweed Heads office, with work-from-home flexibility (up to 2 days per week) considered from month three, subject to performance and approval.
- What You’ll Be Doing
- Managing a full portfolio of physical and psychological injury claims.
- Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
- Implementing proactive strategies to support timely recovery and return‑to‑work outcomes.
- Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
- Navigating challenging conversations with confidence, empathy and resilience
- What We’re Looking For
- Strong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate field?
• The ability to thrive in a fast paced, collaborative team?
• Good computer literacy with the ability to learn new systems?
- Strong communication, resilience and a customer‑first mindset for effective rapport‑building?
- Creativity, curiosity and initiative when engaging with stakeholders?
- Why You’ll Love Being Part of EML
- You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:
- Hybrid work options for better balance.
- Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
- Discounts at 350+ retailers via Rewards Hub plus discounts with corporate banking, super and private health insurance partners.
- Corporate wellbeing program, including gym and health insurance discounts.
- Comprehensive learning and development tailored to help you grow.
- More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
- Company-wide celebration events that keep us connected.
- Annual incentive scheme + regular salary reviews.
Ready to Make an Impact?
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Case Manager in Tweed Heads employer: EML Group
EML is an exceptional employer that fosters a vibrant culture of appreciation and connection, ensuring every employee feels valued through its robust Reward & Recognition program. With flexible work options, comprehensive learning opportunities, and a focus on personal injury, EML provides a stable and meaningful career path where your contributions truly make a difference in people's lives. Join us to be part of a supportive team that celebrates your achievements and prioritises your work-life balance.
