At a Glance
- Tasks: Support claims team with admin tasks and customer-focused support.
- Company: Join EML, an award-winning company with a culture of appreciation.
- Benefits: Enjoy hybrid work, fitness discounts, and comprehensive learning opportunities.
- Other info: Flexible work options and a supportive, purpose-driven team environment.
- Why this job: Make a real difference in people's lives while building a stable career.
- Qualifications: Admin or customer service experience; strong Microsoft skills required.
The predicted salary is between 49500 - 60500 $ per year.
EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.
After your probation (subject to performance), you have the flexibility to work from home along with the choice between:
- Monthly rostered days off, or
- A 9-day fortnight
Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.
Forming part of the SIG Admin team, the Claims Assistant role provides admin support to the claims team. Working in a small but high-performing team, this is a 10-month, full-time secondment opportunity based in Sydney office, with work-from-home flexibility available once fully trained.
We’re now welcoming applications for a Claims Assistant to join our supportive, purpose-driven team in Sydney on a full-time, maximum 10-month contract or secondment. Work in office is expected 3 days per week from 1 February 2027.
This is a great opportunity for someone with administration or customer service experience who is looking to build their career in insurance, claims management or a corporate environment.
What you'll be doing:
- Provide responsive, professional and customer focused support to 15-20 Case Managers and other claims support staff as needed
- Day-to-day tasks include liability letters, authorising simple payments, organising travel for claimants and requesting clinical notes
- Additional duties can include participating in projects, new initiatives, user acceptance testing and other ad-hoc duties as needed by the business
- Responding to queries from both internal and external stakeholders
- Accurate and timely preparation of documentation for referrals to stakeholders
- Create and maintain strong working relationship with both internal and external stakeholders
- Work effectively in a team environment, supporting both planned and unplanned leave as needed
What we're looking for:
- At least one year experience within current role at EML
- Willingness to explore new experiences in a different business unit, eagerly develop relationships with new work colleagues and learn new claims management systems
- Strong Microsoft skills including:
- Teams: efficient use of messaging, responding to customers in a timely manner
- Outlook: managing your own inbox, other inboxes, calendars and invites
- Excel: confident in use of filters, Pivot Tables and online SharePoint resources
Why You’ll Love Being Part of EML:
- Hybrid work options for better balance.
- Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
- Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
- Corporate wellbeing program, including gym and health insurance discounts.
- Comprehensive learning and development tailored to help you grow.
- More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families.
- Company-wide celebration events that keep us connected.
- Annual incentive scheme + regular salary reviews.
If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.
Claims Assistant in Sydney employer: EML Group
EML is an exceptional employer that fosters a vibrant culture of appreciation and connection, ensuring every employee feels valued through its robust Reward & Recognition program. With flexible work options, comprehensive learning opportunities, and a focus on personal injury, EML provides a stable and meaningful career path where your contributions truly make a difference in people's lives. Join us to be part of a supportive team that celebrates your achievements and prioritises your work-life balance.
