At a Glance
- Tasks: Support clients on their recovery journey and manage case portfolios with empathy and professionalism.
- Company: Join EML, a leading Workers Compensation and Personal Injury Claims Management business.
- Benefits: Enjoy flexible work-from-home options, wellness programs, and generous discounts.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in customer-focused roles; empathy and strong communication skills are key.
The predicted salary is between 64350 - 78650 $ per year.
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
As part of our diverse team based in Canberra, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
Do you thrive in complex, people-focused environments where your judgement and relationship skills really matter? We’re looking for a Case Manager to join our Federal Self Insurance team, managing a portfolio of cases with care, professionalism and confidence. You’ll work closely with clients and stakeholders to support recovery and return-to-work outcomes, using your problem-solving and communication skills to navigate challenging situations with empathy and clarity.
Experience in the workers compensation or Safety, Rehabilitation and Compensation (SRC) scheme is beneficial but not essential. We’re open to professionals with transferable skills and the right mindset to learn and grow in this space.
This is a permanent, full-time position based in our Canberra office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.
Your Responsibilities
- Provide early, proactive and personalised support to employees and employers, ensuring a professional and compassionate experience.
- Manage all aspects of a caseload within legislative and compliance frameworks, balancing accuracy with a solutions-focused approach.
- Communicate clearly and consistently with stakeholders, offering information that’s easy to understand and act on.
- Lead case reviews, facilitate discussions and case conferences, and build strong relationships that drive positive outcomes.
- Collaborate within a high-performing, values-led team committed to doing the right thing for every client.
About You
- You bring experience from a corporate, professional services, or medical environment where customer outcomes and stakeholder management were central to your role.
- You’re confident working with complex information, managing competing priorities and applying sound judgement in your decision-making.
- You’re empathetic, resilient and able to guide others through sensitive or difficult conversations.
- You have excellent communication and organisational skills, with a strong eye for detail and accuracy.
- You’re motivated by purpose, helping others get back to work and life after injury.
What We Offer
- A diverse and collaborative team culture like no other.
- Flexibility to work from home to support work/life balance.
- A corporate wellbeing program with discounted health insurance and gym membership.
- Generous discounts from over 350 retailers through our RewardsHub program.
- Comprehensive learning and development opportunities to help you reach your full potential.
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program.
- Companywide events to stay connected and celebrate success.
- Entitlement to annual company incentive scheme + salary reviews.
- Up to 16 weeks paid parental leave, plus super.
Case Manager in Canberra employer: EML Group
EML is an exceptional employer that fosters a vibrant culture of appreciation and connection, ensuring every employee feels valued through its robust Reward & Recognition program. With flexible work options, comprehensive learning opportunities, and a focus on personal injury, EML provides a stable and meaningful career path where your contributions truly make a difference in people's lives. Join us to be part of a supportive team that celebrates your achievements and prioritises your work-life balance.
