At a Glance
- Tasks: Resolve complex IT issues and mentor junior technicians in a dynamic environment.
- Company: Join Emerging IT, a leading tech support team in North Sydney.
- Benefits: Enjoy competitive pay, professional growth, and a supportive work culture.
- Other info: Be part of a collaborative team focused on excellence and innovation.
- Why this job: Make a real impact by delivering premium service and mentoring future tech stars.
- Qualifications: Experience with Microsoft 365, Azure, and strong problem-solving skills required.
The predicted salary is between 82800 - 101200 $ per year.
Emerging IT is seeking a Level 3 Service Desk Technician to join our Technical Support team in North Sydney.
This senior, hands-on role acts as the escalation point for complex issues across our client base.
You will resolve escalated tickets, mentor technicians, and deliver a premium service experience.
Reporting to the Technical Support Manager, you will work with Microsoft 365, Azure, servers, virtualization, and network environments, documenting outcomes and ensuring SLA adherence.
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Senior Service Desk Engineer employer: Emerging It
Emerging IT is an exceptional employer that fosters a collaborative and supportive work culture, where continuous learning and human-centred thinking are at the forefront. As a Service Desk Team Lead, you'll not only have the opportunity to mentor and develop your team but also drive meaningful change within the organisation, all while enjoying a strong focus on employee growth and satisfaction. Located in a vibrant area, we offer a dynamic environment that encourages innovation and excellence, making it a rewarding place to advance your career.
