Emerging IT is seeking a Service Desk Coordinator to oversee the day-to-day operations of our Service Desk in a fast-paced MSP environment. The role focuses on coordinating ticket activity, balancing technician workloads and maintaining service standards to deliver an outstanding customer experience.
You will report to the Service Desk Team Leader, manage the ticket lifecycle end-to-end, monitor SLA performance, and provide insights to drive continuous improvement across the Service Desk.
Service Desk Coordinator — Hybrid IT Delivery (Part-Time) in Monash employer: Emerging It
Emerging IT is an exceptional employer that fosters a collaborative and supportive work culture, where continuous learning and human-centred thinking are at the forefront. As a Service Desk Team Lead, you'll not only have the opportunity to mentor and develop your team but also drive meaningful change within the organisation, all while enjoying a strong focus on employee growth and satisfaction. Located in a vibrant area, we offer a dynamic environment that encourages innovation and excellence, making it a rewarding place to advance your career.
