About Emerging IT
We’re a close-knit managed services provider headquartered in Mulgrave, Melbourne, with offices in North Sydney and Brisbane. Our teams collaborate closely, and we hire people who care about service and customer satisfaction, not just certifications.
About the role
As a Managed Services Technician, you’ll help manage and maintain our clients’ environments, working closely with our Cyber Security team to address vulnerabilities that affect them. The services you’ll support include monitoring, backups, patch management, endpoint protection, email filtering and web filtering.
You’ll be exposed to a broad range of technologies and platforms, with a personalised development plan focused on your skills and growth. You’ll be allocated services to manage as primary, secondary or tertiary, with opportunities to become a Subject Matter Expert (SME). SMEs are the point of escalation and train other staff in their area.
What you’ll be doing
- Taking ownership of incidents raised by monitoring systems or clients, following escalation procedures and meeting SLAs for response, planning and resolution
- Communicating clearly and professionally with clients throughout
- Onboarding services for new and existing clients, and applying changes under existing agreements
- Performing daily checks to reach 100% compliance, and carrying out scheduled maintenance
- Monitoring and maintaining client environments
- Building and maintaining client documentation
- Identifying opportunities to improve systems, processes and our product offering
- Taking part in scheduled and unscheduled after-hours work and the on-call after-hours roster
What you’ll bring
- 1-2 years in IT and/or at a Managed Service Provider (MSP)
- Excellent written and verbal communication skills
- High attention to detail and strong time management
- The ability to work independently
- Demonstrated experience in PowerShell scripting, SQL and other languages
- A good foundation in the Microsoft stack, virtualisation, networking fundamentals, firewalls and routing
- A driver’s licence
Nice to have
- Experience scripting with APIs (REST) and JSON
- Aspirations toward Cyber Security governance, risk and compliance
- ITIL v4 Foundation experience or understanding
What we offer
- A personalised development plan, with support to gain certifications
- Broad exposure to different technologies and client environments
- A clear path to SME responsibility and beyond
- Quarterly check-in meetings and an annual review
Ready for your next step?
If you’re a hands‑on technician who enjoys solving problems, supporting clients and learning something new every week, we’d love to hear from you. At Emerging IT you’ll join a collaborative team that backs your growth, from your first managed service through to becoming the go‑to expert in your area.
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Managed Services Technician in Melbourne employer: Emerging It
Emerging IT is an exceptional employer that fosters a collaborative and supportive work culture, where continuous learning and human-centred thinking are at the forefront. As a Service Desk Team Lead, you'll not only have the opportunity to mentor and develop your team but also drive meaningful change within the organisation, all while enjoying a strong focus on employee growth and satisfaction. Located in a vibrant area, we offer a dynamic environment that encourages innovation and excellence, making it a rewarding place to advance your career.
