Medical Receptionists in Sydney

Emerald Medical Centre St Marys – St Marys NSW

We are seeking a friendly, organised, and professional Medical Receptionist to join our team. This role is essential in ensuring the smooth operation of our practice while delivering excellent patient care and administrative support.

Medical Receptionist – Job Description

• Greet and assist patients in person and over the phone in a courteous and professional manner
• Schedule, confirm, and manage patient appointments efficiently
• Maintain accurate patient records and update personal and financial information
• Ensure appointments run on time by coordinating with healthcare providers and managing delays
• Respond to patient enquiries and direct them appropriately
• Maintain a clean, welcoming, and organised reception area
• File, retrieve, and manage medical records securely
• Handle billing, accounts, and general administrative duties
• Monitor and maintain office supplies and equipment, arranging orders and repairs as needed
• Provide support to patients in distress or emergency situations
• Uphold strict confidentiality of patient information at all times
• Follow practice policies and procedures, contributing to continuous improvement
• Work collaboratively with the team to support daily operations

Key Skills & Attributes

• Strong multitasking and organisational abilities
• Excellent communication and interpersonal skills
• Professional and friendly manner
• High attention to detail and accuracy
• Strong customer service focus
• Effective time management skills
• Flexibility and adaptability in a busy environment
• Confident telephone manner
• Ability to maintain confidentiality and professionalism