At a Glance
- Tasks: Coordinate IT service delivery and manage escalations in a dynamic environment.
- Company: Join a leading organisation delivering critical Defence ICT services.
- Benefits: Permanent role with opportunities for growth and development.
- Other info: Inclusive workplace welcoming diverse applicants, including Aboriginal and Torres Strait Islander peoples.
- Why this job: Make a real impact in a complex enterprise environment while supporting vital services.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 82800 - 101200 $ per year.
Overview
Service Delivery Coordinator — Permanent Opportunity | Sydney | NV2 Clearance Mandatory.
An organisation delivering critical Defence ICT services is seeking a Service Delivery Coordinator to support ongoing sustainment and service operations within a complex enterprise environment.
This role focuses on coordinating day-to-day service activities, managing escalations, and supporting the Materiel Sustainment Agreement (MSA) across a large-scale capability.
Responsibilities
- Coordinate day-to-day IT service delivery and sustainment activities.
- Support MSA management and track service performance against targets.
- Assist with incident, problem, and escalation coordination.
- Work with SMEs and vendors to support issue resolution.
Skills & Experience
- Experience in IT support, service coordination, or ICT environments.
- Understanding of ITIL or service management processes.
- Strong organisational and stakeholder communication skills.
- Ability to manage multiple tasks in fast-paced environments.
- Additional Requirements
- Must hold an active NV2 Clearance.
- Exposure to enterprise technologies (e. g. Windows, Linux/Unix, VMware).
- Experience with Service Request Management (SRM) or EUC environments.
- Defence or Government ICT experience.
We are an inclusive employer committed to fostering a diverse and accessible workplace.
We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.
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Service Delivery Coordinator employer: Emanate Technology
Emanate Technology is an exceptional employer, offering a long-term federal government contract that provides job security and the chance to work on enterprise-scale Azure integration projects. With flexible hybrid working arrangements and a commitment to inclusivity, employees thrive in a supportive environment that fosters professional growth and collaboration within a high-performing team. This role not only allows for meaningful contributions to critical systems but also encourages continuous improvement and innovation in a modern Microsoft cloud setting.
