ITSM Process Analyst (NV2 Cleared)
Canberra
$120K Package
Permanent Opportunity
NV2 Clearance Required
Are you looking to take the next step in your IT Service Management career? We are partnering with a well-established organisation seeking two Junior ITSM Support Analysts to support and enhance key ITIL service management processes within a secure environment. These permanent positions offer the opportunity to work closely with operational and technical teams, driving process improvement and service delivery outcomes across critical ICT services.
Change, Release & Configuration Experience
- Support and maintain Change Management processes
- Assist with Release Management activities and governance
- Contribute to Configuration Management and CMDB accuracy
- Identify opportunities for process improvement and compliance uplift
Incident & Request Management Experience
- Support Incident and Major Incident Management processes
- Monitor and report on service performance and trends
- Assist with Request Management workflows and continuous improvement initiatives
- Collaborate with service desk and operational teams to improve customer outcomes
About You
- Experience supporting ITSM or ITIL-based environments
- Understanding of core ITSM disciplines such as Change, Incident, Release, Configuration or Request Management
- Strong stakeholder engagement and communication skills
- Process-oriented mindset with a focus on continuous improvement
- Ability to work within a secure government or enterprise environment
Essential Requirements
- Current NV2 Security Clearance
- 2 Years experience
- Ability to work onsite in Canberra
What's on Offer?
- Permanent positions with an attractive package of approximately $120K
- Opportunity to develop your ITSM career within a highly secure environment
- Exposure to enterprise-scale ICT operations and service management practices
- Collaborative team environment with strong career growth opportunities
We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.
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