At a Glance
- Tasks: Configure and develop ServiceNow solutions while collaborating with stakeholders.
- Company: Join a leading enterprise driving ServiceNow transformation.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Other info: Work in a collaborative team with excellent career advancement opportunities.
- Why this job: Make an impact in a dynamic environment with cutting-edge technology.
- Qualifications: Hands-on ServiceNow experience and strong problem-solving skills required.
The predicted salary is between 114750 - 140250 $ per year.
We are seeking an experienced Senior Service Now Technical Consultant to support the delivery of a large-scale Service Now transformation program within a complex enterprise environment.
This role is suited to a hands-on Service Now professional who can confidently work across platform configuration, workflow automation, service management processes, integrations and solution delivery.
You will work closely with business stakeholders, architects, project teams and operational support teams to deliver scalable and maintainable Service Now solutions.
The successful candidate will bring a strong blend of technical capability, Service Now best practice knowledge and stakeholder engagement skills, with the ability to take ownership of technical outcomes from design through to deployment.
Key Responsibilities
- Configure, develop and maintain Service Now platform functionality.
- Build and enhance workflows, approvals, forms, service catalogue items and user-facing applications.
- Configure and support ITSM capabilities, including Incident, Request, Change, Problem and Knowledge Management.
- Design and support integrations with internal and external platforms using REST, SOAP and Integration Hub technologies.
- Support CMDB, Discovery, Service Mapping and broader platform data management requirements.
- Collaborate with business analysts and stakeholders to translate requirements into practical technical solutions.
- Troubleshoot and resolve platform, integration and configuration issues.
- Support testing, release management and deployment activities across multiple environments.
- Promote Service Now best practice, with a focus on configuration over customisation where appropriate.
- Contribute to technical documentation, knowledge transfer and continuous improvement initiatives.
Skills & Experience
Successful candidates will demonstrate
- Strong hands-on Service Now development and administration experience.
• Practical experience with
- ITSM
- Flow Designer
- Workflow Automation
- Employee Centre / Portal Solutions
- CMDB
- Discovery
- ITOM capabilities
- Experience building integrations using APIs, Integration Hub and third-party platforms.
- Understanding of CSDM and CMDB principles.
- Excellent troubleshooting and problem-solving skills.
- Ability to engage effectively with technical and non-technical stakeholders.
Highly regarded experience includes
- Service Now ITOM
- Discovery and Service Mapping
- HRSD or Employee Centre
- Hardware Asset Management (HAM)
- Software Asset Management (SAM)
- CMDB governance and Data Foundations
- Service Now platform migrations or transformation programs
- Federal Government or Defence environments
Certifications
Applicants should hold one or more of the following
- Service Now Certified System Administrator (CSA)
- Service Now Certified Application Developer (CAD)
- Service Now Implementation Specialist Certifications (ITSM, Discovery, CMDB, HRSD, CSM, HAM, SAM or similar)
- ITIL Foundation or higher
- Security Requirement
Applicants must hold an active NV1 Security Clearance as a minimum requirement.
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Servicenow Technical Consultant in Melbourne employer: Elysium Digital
Elysium Digital is an exceptional employer located in the vibrant city of Brisbane, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from ongoing professional development opportunities, a supportive team environment, and the chance to work on impactful projects that drive real change. With a focus on employee well-being and a commitment to work-life balance, Elysium Digital stands out as a rewarding place to advance your career as a Salesforce Business Analyst.
