At a Glance
- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join Elysia Wellness Retreat, a place dedicated to exceptional customer service.
- Benefits: Competitive hourly rates with flexible shifts and immediate start available.
- Other info: Dynamic work environment with opportunities to learn about local attractions.
- Why this job: Be the friendly face that makes guests feel at home and enhances their stay.
- Qualifications: Passion for customer service and excellent communication skills.
The predicted salary is between 34.96 - 34.96 $ per hour.
Elysia Wellness Retreat are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.
Key Responsibilities Include:
- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
- Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Shift Details (subject to change):
- Rotating roster across Monday to Sunday
- Shift times scheduled within 7:00am to 11:00pm
- Immediate start available
Hourly Rates (excluding Superannuation):
- Monday - Friday: $34.96 per hour
- Saturday: $41.96 per hour
- Sunday: $48.95 per hour
Guest Service Agent in Pokolbin employer: Elysia Wellness Retreat
Elysia Wellness Retreat is an exceptional employer that prioritises a supportive and nurturing work environment, perfect for those passionate about hospitality. With competitive hourly rates and flexible shifts, employees enjoy a healthy work-life balance while being part of a team that values personal growth and development. Located in a serene setting, the retreat offers unique opportunities to connect with guests and create memorable experiences, making it a rewarding place to work.
