At a Glance
- Tasks: Be the go-to person for customer queries and deliver top-notch service.
- Company: Join Elton Group, a leader in high-quality architectural products.
- Benefits: Enjoy training, competitive pay, and fun team events.
- Other info: Work in a modern office with great career growth opportunities.
- Why this job: Make a real impact by helping customers and collaborating with a dynamic team.
- Qualifications: Experience in customer service and strong communication skills are a must.
The predicted salary is between 47250 - 57750 $ per year.
ELTON GROUP is a supplier of high-quality interior architectural products throughout Australia and overseas, specialising in timber veneers, plywood and other panel products. To support the growth we are experiencing, we have an opportunity for a dedicated and professional Customer Service Representative/Internal Sales with experience in a similar role or industry to join our team!
About the role
- Customer Engagement & First Point of Contact: Act as the primary contact for customer enquiries, providing professional support via phone and email.
- Exceptional Customer Service: Deliver tailored solutions and exceptional service to architects, designers, builders, developers, cabinet makers, shopfitters, distributors, and retail customers.
- Sales Order Management: Manage the sales order process using HubSpot CRM and Sage X3, including pricing, order entry, cash sales, ETAs.
- Production Order Management: Manage the Production order process using Sage X3, including pricing, order entry, and ETAs.
- Sales Support & Lead Management: Qualify enquiries, support the sales process, and ensure opportunities are assigned and followed up.
- Sales Conversion: Convert enquiries into sales through product advice, quotations, and proactive follow-up.
- Production & Material Coordination: Coordinate customer orders from material allocation through to production and delivery.
- Customer Communication: Keep customers informed on order progress, lead times, and delivery updates.
- Cross-Functional Collaboration: Work closely with Sales, Operations, Production, Warehouse, and Finance to ensure seamless order fulfilment.
- CRM & Data Integrity: Maintain accurate customer, quote, and order information within HubSpot and Sage X3.
- Continuous Improvement: Contribute to process improvements that enhance customer service and operational efficiency.
About you
Experience in a similar role or industry is a mandatory requirement. If you have exceptional customer service and communication skills, attention to detail and enjoy teamwork, you will be a great fit with our team. Working with CRM systems highly regarded (Hubspot preferred).
What's on offer
You will be supported with training and development opportunities, generous remuneration package and other benefits. Our diverse team has a genuine commitment to teamwork, collaboration and inclusion. You also have the option to participate in company events, team activities, social opportunities and network at local industry events. This is a permanent full-time opportunity working 5 days in our architecturally designed office in Springvale with onsite parking available. Due to the high interaction and collaboration required within and across the teams, this position is based 5 days onsite and is available for an immediate start. During our interview process, you will also have the opportunity to meet the team and see if Elton Group's culture and work environment is a great fit for you too!
About us
Established in 1943 in Melbourne; Elton Group is a supplier of high-quality interior architectural products throughout Australia and overseas. Elton Group specialises in timber veneers, wallpapers and selected panel products. Our strong focus in providing exceptional customer experiences has established us as industry leaders in both Australian and international markets.
Customer Service Representative / Internal Sales in Melbourne employer: Elton Group
Elton Group is an exceptional employer that prioritises employee growth and development, offering comprehensive training and a generous remuneration package. Our collaborative work culture fosters teamwork and inclusion, making it a rewarding environment for Customer Service Representatives/Internal Sales to thrive. Located in Springvale, our architecturally designed office provides a vibrant workspace with onsite parking and opportunities to engage in company events and local industry networking.
