Elsevier is seeking a proactive Customer Success Manager to lead onboarding, enablement, and value realization for Academic & Government clients. You will partner with Account Managers and support teams to drive adoption, retention, and renewal across Solutions and Research Sales portfolios.
The role focuses on delivering value, ROI demonstrations, and trusted advisory support while identifying upsell opportunities within an international matrix organization. Fluency in English is required.
Strategic CSM – SaaS for Science & Health employer: Elsevier
At Elsevier, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. As a Solutions Account Manager in the ANZ region, you'll enjoy flexible working arrangements, access to extensive learning resources, and the opportunity to make a meaningful impact in the life sciences sector while collaborating with a diverse team dedicated to advancing knowledge for a better world.
