Elsevier in Australia is seeking a Customer Success Manager to lead onboarding, enablement, and value realization across Solutions and Research Sales. You will be the primary post-sales contact, building trusted partnerships and driving adoption.
The role emphasizes customer retention, renewal growth, and identifying upsell opportunities, collaborating with sales and product teams to demonstrate ROI and value.
Global SaaS Customer Success Lead employer: Elsevier
At Elsevier, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. As a Solutions Account Manager in the ANZ region, you'll enjoy flexible working arrangements, access to extensive learning resources, and the opportunity to make a meaningful impact in the life sciences sector while collaborating with a diverse team dedicated to advancing knowledge for a better world.
