CSC is seeking an experienced Team Leader, Customer Care to provide operational leadership to its Internal Dispute Resolution function. You will lead a team responsible for managing complex customer complaints, ensuring fair, consistent outcomes within regulatory standards.
You will oversee workflows, performance, and escalation for difficult matters, using complaint insights to identify risks and drive continuous improvement across the organisation.
Remote Customer Care Team Lead - Fair Outcomes employer: Elmo
Strata Community Insurance is an exceptional employer, offering a supportive work culture that prioritises wellbeing and flexibility. Based in Brisbane, our Building Estimator role provides opportunities for career growth through tailored development plans and professional training, while also allowing you to engage with the community through volunteer leave. With a commitment to diversity and inclusion, we ensure that every employee can bring their whole self to work and thrive in their role.
