ELMO Software is seeking a Director, Customer Success to lead the CS function from SMB to strategic accounts. You will report to the Chief Customer Officer, shaping capability, standards and a proactive, measurable model for adoption, retention and value.
You will manage 3 direct reports and a wider 11-person team, drive health metrics and renewal governance, and partner across product, services and sales to scale premium CS offerings.
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Head of Strategic Customer Success & Growth in Sydney employer: ELMO Software
ELMO Software is an exceptional employer, offering a dynamic work culture that prioritises innovation and employee well-being. With a hybrid work setup, generous parental leave, and a commitment to professional development through in-house learning initiatives, employees are empowered to thrive both personally and professionally. Located in Sydney, ELMO fosters a collaborative environment where diverse perspectives are valued, making it an ideal place for those seeking meaningful and rewarding careers in HR technology.
