At a Glance
- Tasks: Help customers regain control of their accounts through empathetic communication and problem-solving.
- Company: Successful financial services organisation based in Tamworth.
- Benefits: Career progression, employee benefits, study support, and mental health resources.
- Other info: Flexible full-time and part-time roles available with a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Confident communication skills and previous experience in collections preferred.
The predicted salary is between 28350 - 34650 $ per year.
Collections Advisor Executives – Full Time & Part Time
Are you an experienced telephone professional looking for your next challenge?
We are recruiting on behalf of a highly successful financial services organisation based in Tamworth, with two full-time and one part-time opportunities available.
This is NOT a sales role. You’ll be speaking with customers to recover outstanding balances and agree suitable payment solutions in a professional and empathetic manner.
The Role
As a Collections Executive, you’ll play a vital role in helping customers regain control of their accounts while delivering excellent customer service every step of the way.
Your day-to-day responsibilities will include
- Making outbound calls to customers in arrears with their invoice payment , aiming to resolve matters in a single call, you calls will be on an auto dialler so you don’t even have to think who to call next !
- Handling inbound calls relating to overdue accounts and general customer enquiries
- Taking secure payments over the phone quickly and efficiently
- Issuing copy invoices, statements, and relevant documentation when required
This is a people-focused role where empathy, communication, and problem-solving are key.
- What We’re Looking For
- Ideally educated to graduate level (though this isn’t essential)
- Confident communication skills with a strong customer-first mindset
- Calm, professional, and solutions-focused, even in challenging situations
- Previous experience in collections
We would love to hear from candidates with experience in
- Collections
- Credit control
- Debt recovery
- Outbound call centres
- Customer service with high-volume telephone experience
- Recent graduates with excellent communication skills and a positive attitude
Our client offers an excellent package designed to support your wellbeing, career development and work-life balance, including:
- Genuine career progression
- Fantastic Employee Benefits
- Christmas shutdown without using annual leave
- Buy up to 5 additional holidays
- Study support and professional qualifications
- Online training and career development
- Long service awards
- Company social events
- Free secure parking
- Free counselling and mental health support
- Online GP appointments and second medical opinions
- Discounted gym membership
- Cashback and retail discounts
- Weekly fresh fruit
- Free refreshments
- Enhanced maternity and paternity pay
- Wellbeing workshops and much more.
As this is a financial services organisation, the successful candidate will be required to undergo a credit check before employment.
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Collections Advisor Executives in Tamworth employer: Elite Personnel Ltd
Elite Personnel Ltd offers a supportive work environment where employees can thrive in customer service and legal support roles. The company emphasizes collaboration across departments, ensuring that staff have the resources they need to succeed. With opportunities for professional growth and a focus on maintaining high standards of client care, Elite Personnel Ltd is an attractive employer for those looking to advance their careers.
