Customer Service Representative – Permanent – Full Time
Location: North Ryde
Industry: FMCG / Manufacturing
Salary: $70,000 – $80,000 + Super
Join a market leading FMCG business with genuine career growth opportunities.
Are you passionate about delivering exceptional customer service? Do you thrive in a fast‐paced environment where no two days are the same?
We're partnering with a leading Australian FMCG organisation that supplies high quality products to customers nationwide. Due to continued growth, they are seeking a Customer Service Representative to join their high‐performing team.
This is more than just a customer service role. You'll become the vital link between customers, sales, production, logistics, and supply chain teams, ensuring every order and customer interaction is handled with professionalism, accuracy, and care.
If you're someone who enjoys solving problems, building relationships, and making a real impact on the customer experience, we'd love to hear from you.
About the Role
Reporting to the Customer Service Manager, you'll play a critical role in supporting customers and ensuring orders are processed accurately and efficiently from start to finish. You'll be working within a collaborative team environment where customer satisfaction is at the heart of everything you do.
Key Responsibilities
- Process high volume customer orders accurately and efficiently
- Manage customer enquiries via phone, email, and online portals
- Resolve customer issues relating to orders, deliveries, and product enquiries
- Process returns, credits, invoices, and order amendments
- Liaise closely with Sales, Supply Chain, Logistics, Production, and Finance teams
- Maintain accurate customer records within CRM and internal systems
- Monitor customer orders and proactively communicate updates
- Assist with complaint resolution and customer satisfaction initiatives
- Identify opportunities to support product sales and customer growth
- Contribute to continuous improvement and service excellence initiatives
About You
- Previous experience in Customer Service, Order Processing, Sales Support, Call Centre, or Administration
- Experience working within FMCG, Manufacturing, Distribution, Retail, Logistics, or Supply Chain environments
- Exceptional communication and relationship‐building skills
- Strong problem‐solving and conflict resolution abilities
- High attention to detail and accuracy
- Ability to manage multiple priorities in a fast‐paced environment
- Strong computer skills including Microsoft Office and CRM/ERP systems
- A positive, proactive, and customer‐focused attitude
What's On Offer
- Competitive salary package
- Stable permanent opportunity with a market leading organisation
- Supportive and collaborative team culture
- Career development and progression opportunities
- Exposure to multiple areas of the business
- Be part of a growing organisation with an excellent reputation in the market
We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process if required.
Customer Service Officer employer: Elements Recruitment
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