At a Glance
- Tasks: Manage customer enquiries and support sales in a fast-paced environment.
- Company: Established Australian business in the building and construction products industry.
- Benefits: Competitive salary, supportive team, and opportunities for skill development.
- Other info: Full-time role with a focus on collaboration and career growth.
- Why this job: Join a growing company and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service or sales support, strong communication skills.
The predicted salary is between 70000 - 80000 $ per year.
Western Sydney location
$70,000 - $80,000 + Super
About the Company
Our client is a well-established Australian business operating within the building and construction products industry, supplying quality products and solutions to customers across Australia. With a strong reputation for service, reliability and industry expertise, they are continuing to grow and are looking for a Customer & Sales Support professional to join their team.
About the Role
This is an excellent opportunity for a customer-focused professional who enjoys working in a fast-paced environment and taking ownership of customer enquiries from start to finish. Working closely with the Customer Service, Internal Sales and External Sales teams, you will be responsible for customer enquiries, order processing, invoicing, back orders, freight enquiries and sales support.
Key Responsibilities
- Manage customer enquiries via phone and email, providing professional and timely support
- Process customer orders, amendments, credits and invoices accurately through SAP
- Provide customers with product, pricing, stock and delivery information
- Manage back orders and proactively communicate changes or delays
- Follow up freight and delivery issues with transport providers and internal teams
- Support customers with the company's B2B online ordering platform
- Assist the sales team with orders, quotations, pricing and customer requests
- Investigate and resolve order discrepancies and customer issues
- Maintain accurate customer and order information in SAP
- Provide general administration, reporting and sales support as required
About you
We are looking for someone who is:
- Experienced in customer service, internal sales or sales support
- Confident communicating with customers over the phone and email
- Highly organised with strong attention to detail
- Comfortable working with SAP or similar ERP systems
- Able to manage multiple priorities in a busy environment
- Proactive and solutions-focused, with a strong sense of ownership
- A clear and confident communicator who enjoys working collaboratively
- Experienced in order processing, invoicing or logistics/customer delivery enquiries is highly regarded
What's On Offer?
Join a well-established and growing Australian business
Supportive and collaborative team environment
Opportunity to develop your customer service and sales support skills
Stable, full-time position
Work within an established industry with a strong customer focus
We welcome candidates from all walks of life and offer adjustments if needed. If there's anything we can do to make the recruitment process more comfortable or accessible for you let us know.
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