We are seeking an experienced Account Manager to support Eightcap's growth by converting leads into active traders and expanding our footprint within the Chinese-speaking market. This role is critical in bridging the gap between market interest and client acquisition through educational initiatives and proactive pipeline management.
Key Responsibilities
- Sales & Pipeline Growth: Convert warm leads into active traders and consistently meet or exceed monthly KPIs and sales targets.
- Educational Leadership: Design and deliver high-impact educational materials, webinars and seminars (online and offline) to engage prospects and empower existing clients.
- Full-Cycle Lead Management: Proactively build and manage a robust sales pipeline while overseeing relevant communication channels, including company social media accounts.
- Market Authority: Maintain a deep understanding of financial markets to clearly articulate market news, complex trading products and Eightcap's value proposition to a diverse audience.
- Client Relationship Management: Provide premium customer service by handling feedback, requests and technical queries with speed and professional precision.
- Operational Excellence: Prioritize high-value tasks and meet deadlines within a fast-paced team environment, ensuring a seamless transition from lead to active client.
- Internal & External Stakeholders: Collaborate cross-functionally with internal teams, including Sales, Marketing, Compliance and Engineering, while managing strategic external relationships with retail clients, wholesale traders and external vendors to ensure a seamless end-to-end client experience.
Requirements
- Native or professional fluency in Mandarin and English is required; Cantonese is highly regarded.
- A demonstrable interest in FX, CFDs and global financial markets, with the ability to translate market trends into client opportunities. Prior sales experience within the FX/CFD sector is strongly preferred.
- A results-driven professional with a passion for high-performance sales and a commitment to delivering a premium client experience.
- Exceptional organisational skills and meticulous attention to detail, with the ability to prioritise high-value tasks in a fast-paced environment.
- A creative trouble shooter who can think analytically to resolve day-to-day issues under pressure.
- A deep respect for diversity and the ability to engage effectively with stakeholders from multicultural backgrounds.
- RG146 qualification is highly advantageous.
- A proven ability to work independently, take initiative and drive projects from conception to completion.
Benefits
- Wellness and lifestyle perks like monthly corporate massages.
- Parental leave.
- Employee-purchased leave.
- A dynamic and collaborative team culture.
- Great CBD location with easy access to public transport.
Account Manager - Bilingual Mandarin in Melbourne employer: Eightcap
At Eightcap, we pride ourselves on being an exceptional employer that fosters a performance-driven environment where innovation and accountability thrive. Located in the heart of Melbourne, we offer our Data Engineers not only the chance to work with cutting-edge technology but also a supportive and multicultural team culture that encourages professional growth through ongoing training and development. With unique benefits like wellness perks, flexible leave options, and regular social activities, we ensure our employees feel valued and engaged while contributing to exciting projects that shape the future of financial markets.
