At a Glance
- Tasks: Lead ICT support services and manage technical teams across Queensland's health sector.
- Company: Join eHealth Queensland, a key player in healthcare technology.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and innovation.
- Why this job: Make a real difference in healthcare by enhancing ICT services and support.
- Qualifications: Proven experience in ICT management and strong problem-solving skills.
The predicted salary is between 82800 - 101200 $ per year.
- Overview
- Join to apply for the
Principal Technology Officer role at e Health Queensland .
Provide effective and efficient ICT support services across Queensland.
This role primarily provides on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met.
The technical domains include End User Computing; Servers and Networks and Unified Communications.
Key Responsibilities
- Provide support and assistance in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined enterprise service levels.
- Effectively supervise and manage visiting ICT support staff, such as suppliers, by adhering to unit and organisational goals, policies and procedures, and seek opportunities to improve service provision through mentoring.
- Effectively supervise/ mentor a technical team by adhering to unit and organisational goals, and procedures.
- Whilst part of a broader team, the position requires being able to work with minimal supervision and a substantial commitment to self-management in prioritising and managing workloads, commuting to supported sites and being able to represent e Health Queensland in communications with senior staff within the HHS as required.
- How you will be assessed
- Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in multiple technical domains.
- Experience and ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
- Experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.
- Ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.
- Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including supervising/mentoring of junior staff, and enhance the provision of quality client service in a team environment.
Within Networks and Unified Communications, the responsibilities are, but are not limited to: design, configure, build, manage and troubleshoot enterprise class networks that include voice, video, data and messaging services utilising WAN, LAN, WWAN, WLAN, IP Telephony and critical messaging systems.
- Technologies used
- LAN/WLAN components (Queensland Health utilises Cisco and Alcatel-Lucent products dependent on the site);
- WLAN Controllers;
- Alcatel-Lucent and/or Cisco Voice solutions;
- Paging and messaging systems;
- DHCP; and
- Monitoring tools such as Cisco Prime, Solar Winds.
- Seniority level
- Mid-Senior level
- Employment type
- Full-time
- Job function
- Information Technology
- Industries
- Hospitals and Health Care
- #J-18808-Ljbffr
Principal Technology Officer employer: eHealth Queensland
Join Queensland Health as an ICT Procurement & Contract Specialist and be part of a dynamic team dedicated to enhancing healthcare services across the state. With a strong focus on employee wellbeing, we offer generous leave entitlements, professional development opportunities, and a supportive work culture that values diversity and inclusion. Experience a fulfilling career where your contributions directly impact patient care and the efficiency of health services in Queensland.
