At a Glance
- Tasks: Provide first-level ICT support and troubleshoot issues for essential healthcare applications.
- Company: Join eHealth NSW, the digital hub for healthcare innovation in NSW.
- Benefits: Enjoy hybrid work, extra days off, and competitive salary with career growth opportunities.
- Other info: Flexible working options and wellbeing initiatives to support your health.
- Why this job: Make a real impact on healthcare while developing your ICT skills in a supportive environment.
- Qualifications: Customer-focused with basic ICT knowledge and strong problem-solving skills.
The predicted salary is between 61743 - 61743 $ per year.
Junior Service Desk Analyst (Computer Operator Grade 1) Keep essential healthcare applications running smoothly across NSW – plus extra days off.
- Temporary Full-Time Exempt for up to 12 months, with potential for extension or to apply for future permanent opportunities
- Hybrid flexibility for work-life balance St Leonards
- Attractive salary, from $61,743 + 12% Super + 17.5% annual leave loading
- Applications Close: 11:59pm, Wednesday 4th November 2026
Your work matters at e Health NSW.
As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.
Join e Health NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day.
Learn more about us at e Health NSW Join the T
In this role, you will
- Providing first-level ICT support via phone, email, and service management tools
- Logging, prioritising, and resolving incidents and requests in accordance with SLAs
- Troubleshooting basic hardware, software, and application issues
- Supporting user access, password resets, and onboarding/offboarding processes
- Escalating complex issues to specialist teams as required
- Maintaining accurate documentation and contributing to knowledge articles
- Delivering professional, patient-centred customer service aligned to NSW Health values
About You
- You are customer-focused, organised, and keen to develop your ICT skills within a public sector environment.
- A strong interest in ICT and service desk support
- Basic knowledge of Windows operating systems, Microsoft 365, and enterprise applications
- Clear communication skills and a professional phone manner
- Strong problem-solving skills and attention to detail
- The ability to work effectively in a team and follow established processes
- What’s in it for You
- Hybrid and flexible working options to support balance and productivity
- Allocation day off per month in addition to annual leave
- Salary packaging to maximise your take-home pay
- Career development and learning opportunities to help you grow
- Wellbeing initiatives like Fitness Passport to support your physical and mental health
- Learn More About Us
- Find out how we hire at e Health NSW
- Check out our diversity and inclusion commitment
- Important information
- This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
- To be eligible for this role you must have current Australian work rights as an Australian citizen, permanent resident, or New Zealand citizen with a current passport.
- For this role 'Exempt' is refers to a fixed term contract of more than 13 weeks.
- If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.
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Junior Service Desk Analyst in St Leonards employer: eHealth NSW
eHealth NSW is an exceptional employer that prioritises work-life balance through hybrid flexibility and offers a range of benefits including salary packaging and an allocated day off each month. With a strong focus on employee growth and a collaborative work culture, you will have the opportunity to make a meaningful impact on patient care across the state while working in a supportive environment that values innovation and continuous improvement.
