EGLO is a leading global manufacturer & distributor of decorative lighting & air movement products.
Our Australian-based wholesale operation in Richlands, Queensland, has a position available for an experienced, hands‑on Customer Service Manager. This is a full‑time permanent position (38 hours per week), within office hours of Monday to Friday, 8:00am - 4:00pm.
We are looking for a collaborative leader who can steer our dedicated customer support team, optimize workflows, and maintain the exceptional level of service our customers expect.
The role is responsible for:
- Leading, mentoring, and managing a small but busy team of four customer service & warranty administrators
- Overseeing the end‑to‑end order processing, and warranty resolution workflows, stepping in to support the team during peak times
- Acting as the senior point of escalation for customer issues, warranty claims, and freight‑tracking inquiries
- Collaborating closely with warehousing department around prioritisation of urgent orders, backorder runs and general day to day communications
- Assisting with inventory maintenance, consignment stock, and placing stock orders
- Reviewing, developing, and implementing customer service protocols to improve data accuracy and response times
- Reporting on team performance, customer feedback trends, and operational support to management
To be considered for this role you will need:
- Proven experience in a Customer Service Team Leader or Manager role, ideally within a wholesale, distribution, or manufacturing environment
- Strong leadership capabilities with a passion for coaching staff and maintaining a positive team culture
- Excellent customer relations, communication, and high‑level conflict resolution skills
- Exceptional organizational skills with a strong eye for detail and data accuracy
- High proficiency in the Microsoft Office suite
- Experience using Sage Evolution (or a similar ERP system) is highly desirable but not essential
We are a small team that pulls together to simply do whatever it takes to ensure customer satisfaction. In a competitive market, EGLO Australia has an exceptional reputation for customer service, and this is largely due to our can‑do attitude. For this reason, we are seeking a genuine leader who leads by example, values a strong work ethic, and thrives in a collaborative team environment.
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Contact Details:
EGLO Lighting Australia Pty Ltd Recruitment Team
