efm Logistics is seeking a Customer Service Manager to lead and grow a high-performing VIC Customer Service team. You will coach IAMs, maintain service excellence and drive continuous improvement initiatives to deliver a best-in-class customer experience.
The role focuses on coaching, performance reviews, and alignment across teams to ensure consistent processes and successful onboarding of new customers post-implementation.
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Customer Service Leader, Logistics & CX in Melbourne employer: efm
efm Logistics and AFS Global is an exceptional employer that prioritises its people and fosters a dynamic and empowering culture. As part of the FMH Group, employees benefit from competitive salaries, ongoing professional development, and opportunities to engage in meaningful community contributions through charity partnerships. Located in NSW, the Implementation Manager - ROC role offers a chance to lead a dedicated team while ensuring a high-quality onboarding experience for customers, all within a supportive and collaborative work environment.
