At a Glance
- Tasks: Manage daily freight movements and provide top-notch customer support.
- Company: Join efm Logistics, the largest 4PL provider in Australia & NZ.
- Benefits: Enjoy free parking, onsite café, and a dynamic work culture.
- Other info: Engage in professional development and team-building activities.
- Why this job: Be part of an industry leader and make a real impact on logistics.
- Qualifications: Tertiary qualification or 2+ years in Customer Service required.
The predicted salary is between 47250 - 57750 $ per year.
At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.
Due to continued growth, we’re looking for a motivated and customer-focused Customer Service Specialist to join our Moorabbin team.
Requirements
- Supporting and managing the day-to-day movement of freight within your portfolio
- Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience
- Reviewing and reporting on daily freight movements
- Resolving enquiries in a way that provides a no better experience
- Escalating priority issues when required relating to all aspects of your accounts
- Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers
What we’re looking for:
- Tertiary qualification or 2+ years experience in Customer Service
- Strong written and verbal communication, and problem-solving skills
- Sound computer knowledge including experience with Microsoft Office Suite
- Resilience, passion and ability to work at pace and under pressure
- A high level of motivation and energy with a strong focus on achieving outstanding customer experience results
- Strong focus on regular and ongoing professional development training, enhancing skills and career progression
- A dynamic and empowering culture, where we challenge each other to do it better
- An opportunity to be part of an industry leader
- Modern office space and technology, located within Moorabbin’s ever evolving Morris Moor complex
- Free parking and onsite café
- Company functions and team building activities
- Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally
Customer Service Specialist employer: efm Logistics
efm Logistics is an exceptional employer, offering a dynamic and empowering culture that fosters professional growth and development. As the largest 4PL provider in Australia & NZ, employees benefit from working alongside industry experts in a modern office environment, with opportunities for career progression and participation in meaningful community initiatives. With a competitive salary and bonus scheme, along with regular team-building activities, efm Logistics is committed to creating a rewarding workplace where your contributions truly matter.
