At a Glance
- Tasks: Lead technical outcomes and solve complex challenges for clients.
- Company: Join Compusult, part of efex, a leading IT services provider in Australia.
- Benefits: Competitive salary, career pathways, ongoing training, and a supportive culture.
- Other info: Enjoy a hands-on role with exposure to diverse technologies and client environments.
- Why this job: Take ownership of tech issues and become a trusted advisor to clients.
- Qualifications: 3-5+ years experience in MSP environments and strong troubleshooting skills.
The predicted salary is between 64350 - 78650 $ per year.
Lead technical outcomes. Solve complex challenges. Help clients get more from their technology. We're looking for an experienced Level 2 Service Desk Engineer to join our Shepparton team. This is an opportunity for a technically capable MSP professional who enjoys solving infrastructure, server, networking and cloud challenges while building trusted relationships with clients.
If you're looking for a role where you can take ownership, tackle complex technical issues, and work across a diverse range of technologies and client environments, we'd love to hear from you.
Who We Are
Compusult is powered by efex. With over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital services providers. Compusult operates locally in Shepparton, delivering trusted IT solutions to the region, backed by efex’s national capability, resources, and support. We’re approachable, business-focused, and people-first, both for our clients and our team.
The Role
As a Level 2 Service Desk Engineer, you'll play a key role in supporting and maintaining a broad range of client environments. You'll be responsible for resolving complex technical issues, maintaining system stability, and delivering exceptional customer outcomes. Based in Shepparton.
In this role, you'll:
- Provide proactive and reactive support across diverse client environments
- Troubleshoot and resolve infrastructure, server, networking and cloud-related issues
- Maintain system continuity through monitoring, maintenance and preventative support
- Manage incidents through to resolution, ensuring clients are kept informed throughout
- Accurately maintain tickets, documentation and time records
- Collaborate with account managers, project teams and other technical specialists
- Act as an escalation point for more complex technical issues
- Mentor and support junior engineers where required
- Contribute to continuous improvement initiatives and best-practice service delivery
About You
You'll thrive in this role if you:
- Have 3-5+ years' experience supporting client environments within an MSP
- Can confidently troubleshoot and resolve issues across servers, networking, Microsoft 365 and virtualised environments
- Take ownership of technical issues and see them through to resolution
- Have excellent communication skills and enjoy working directly with clients
- Are proactive, organised and solutions-focused
- Enjoy collaborating with others and sharing technical knowledge
You'll bring strong experience across:
- Microsoft 365 administration and support
- Networking technologies, including firewalls, switching and routing
- Backup and disaster recovery solutions
- VMware and/or Hyper‑V
Experience with any of the following will be highly regarded:
- PowerShell scripting
- Endpoint management and MDM platforms
- Cybersecurity technologies and best practices
- IP Telephony and unified communications solutions
What We Offer
Competitive salary package reflective of your experience. Career pathways into technical leadership, projects, architecture, and specialist engineering roles. Exposure to a wide range of technologies, industries, and client environments. Ongoing training and professional development opportunities. Supportive, down-to-earth culture that values collaboration and knowledge sharing.
Why Join efex?
This is a hands-on technical role suited to an engineer who enjoys solving challenging problems, taking ownership of outcomes, and becoming a trusted advisor to clients. You'll join a growing national MSP with the backing, resources and opportunities of a larger organisation, while still enjoying the support and culture of a close-knit local team.
Please note: All shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.
Level 2 Service Desk Engineer employer: efex
At efex, we pride ourselves on being an exceptional employer, offering a supportive and down-to-earth culture where collaboration and respect are paramount. As a Level 3 Service Desk Engineer in Sydney, you'll not only tackle complex technical challenges but also enjoy unique benefits like birthday leave and wellbeing leave, alongside clear career pathways into leadership and specialist roles. Join us to make a meaningful impact while developing your skills in a dynamic and client-focused environment.
