At a Glance
- Tasks: Lead technical outcomes and solve complex challenges for diverse clients.
- Company: Join Priority 1 IT, part of efex, a top IT services provider in Australia.
- Benefits: Competitive salary, career pathways, ongoing training, and a supportive culture.
- Other info: Dynamic environment with opportunities for career advancement.
- Why this job: Grow your skills with cutting-edge tech and make a real impact.
- Qualifications: 3-5 years in a technical role with strong customer service skills.
The predicted salary is between 62100 - 75900 $ per year.
Lead technical outcomes. Solve complex challenges. Help clients get more from their technology. As a Level 2 Service Desk Engineer, you'll be a trusted technical expert, working across diverse client environments and helping resolve complex infrastructure, cloud, networking, and security challenges.
The Role
We’re looking for a Level 2 Service Desk Engineer to join our Brisbane team full-time. In this role, you’ll:
- Provide proactive and reactive IT support across diverse client environments
- Support and maintain Microsoft 365, Entra ID, Intune, Active Directory, Group Policy, and Windows Server environments
- Maintain system continuity through monitoring, troubleshooting, and maintenance
- Communicate clearly with clients, giving them confidence and visibility at every stage
- Accurately manage tickets, time, and documentation
- Collaborate with account managers and other teams to deliver seamless service
- Mentor and support junior team members
- Gain exposure to leading technologies, expanding your technical skills daily
About You
You’ll thrive in this role if you:
- Bring 3 - 5 years’ experience in a technical role within an MSP environment
- Have strong customer service skills and enjoy client interaction
- Are proactive, detail-oriented, and a natural problem solver
- Have medium to high-level experience with:
- Microsoft 365, Entra ID and Intune
- Active Directory and Group Policy
- TCP/IP, DNS, DHCP and VPN technologies
- Network troubleshooting and administration
- Backup and disaster recovery solutions
- Virtualisation technologies such as VMware and Hyper-V
- Cpanel/WHM and Wordpress
- Medical PMS administration
And some experience with:
- WatchGuard, Meraki, Ubiquiti, Palo Alto or similar firewall platforms
- Cloud networking and SD-WAN technologies
- Cybersecurity solutions and best-practice security frameworks
- PowerShell scripting and automation
- Microsoft, Cisco, AWS, CompTIA or other industry certifications
- Financial software administration
What We Offer
- Competitive salary package reflective of your experience
- Career pathways into technical leadership, projects, architecture, and specialist engineering roles
- Exposure to a wide range of technologies, industries, and client environments
- Ongoing training and professional development opportunities
- Supportive, down-to-earth culture that values collaboration and knowledge sharing
Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.
Level 2 Service Desk Engineer in Brisbane employer: efex
At efex, we pride ourselves on being an exceptional employer, offering a supportive and down-to-earth culture where collaboration and respect are paramount. As a Level 3 Service Desk Engineer in Sydney, you'll not only tackle complex technical challenges but also enjoy unique benefits like birthday leave and wellbeing leave, alongside clear career pathways into leadership and specialist roles. Join us to make a meaningful impact while developing your skills in a dynamic and client-focused environment.
