As a Safety & Incident Response Specialist, you will help make sure travellers and Tour Directors get the right support, fast, when something unexpected happens on tour. You will report to the Director of Safety & Incident Response, based in Sydney.You will work with colleagues in Tokyo, Zurich, Panama, and Boston as part of our 24/7 follow-the-sun team, supporting all EF Tours products. The role covers proactive safety measures as well as planning and running crisis response for our guided tours around the world.
What you will do:
Run the communication systems and processes behind our 24/7 incident response setup
Manage on-tour incidents, from hotel and coach issues to medical emergencies and serious security events
Take overall ownership of global incident response during your local business hours
Build and deliver training for Tour Directors, suppliers, and internal teams on their safety and emergency roles
Work with regional operations teams to manage risk controls for hotels, activities, transportation and Tour Directors
Confirm that safety protocols are being followed, and keep policies and decisions consistent across the team
Help build a strong safety culture across EF
Apply ISO 31000 and ISO 31030 risk management standards in your daily work
Partner with Operations, Sales and regional offices to find smarter ways of working
What you bring:
Don't tick every box? Apply anyway. We care most about judgement, ownership and drive.
Excellent written and spoken English, with the ability to explain complex safety procedures clearly to Tour Directors across the world
One to three years of experience in customer service, sales, operations, or similar
A background in the safety or security industry
Solid risk judgement and a good gut instinct
Thrive on the unknown and enjoy working in emergency response
A go-getter who thinks for themselves. You spot what needs doing and get on with it, without being told every small step
Strong ownership and resilience. You make quick decisions, stay calm under pressure and follow through on every one
Sharp attention to detail and a process mindset, with proficiency in Microsoft Excel and in reading dashboards and data sets
Additional attributes:
Familiarity with ISO 31000, ISO 31030 or general risk management
A creative problem solver who can look several steps ahead
Comfort using AI and creating AI agents
Regional knowledge or tourism experience
Japanese or European language skills
Why you will love working with us:
An international career and a global network
Yearly tuition reimbursement towards your professional development
Travel opportunities linked to your role and industry conferences
Global meetings and training
Participation in our Staff Travel Experience Program once a year, travelling on one of our global tours
Seasonal office events and parties
Discounts on EF programmes for you, your friends, and your family
To be considered for this role, applicants must have the legal right to live and work in Australia.
About EF Education First:
Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.
For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.
You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.
Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.
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