At a Glance
- Tasks: Manage safety and incident response for global tours, ensuring travellers get support when needed.
- Company: Join EF Educational Tours, a leader in international educational experiences.
- Benefits: Enjoy travel opportunities, yearly tuition reimbursement, and discounts on EF programmes.
- Other info: Be part of a dynamic culture that values understanding and collaboration across borders.
- Why this job: Make a real impact by ensuring safety for travellers worldwide while working with a global team.
- Qualifications: Experience in customer service or safety, strong communication skills, and a proactive mindset.
The predicted salary is between 49500 - 60500 $ per year.
Every day, our travellers and Tour Directors rely on us when something unexpected happens on tour. As a Safety & Incident Response Specialist, you will help make sure they get the right support, fast. EF Educational Tours makes it possible for thousands of North American travellers to see the world every year and discover new cultures through our professionally guided tours.
You will report to the Director of Safety & Incident Response, based in Sydney. You will work with colleagues in Tokyo, Zurich, Panama, and Boston as part of our 24/7 follow-the-sun team, supporting all EF Tours products. The role covers proactive safety measures as well as planning and running crisis response for our guided tours around the world.
What you will do:
- Run the communication systems and processes behind our 24/7 incident response setup.
- Manage on-tour incidents, from hotel and coach issues to medical emergencies and serious security events.
- Take overall ownership of global incident response during your local business hours.
- Build and deliver training for Tour Directors, suppliers, and internal teams on their safety and emergency roles.
- Work with regional operations teams to manage risk controls for hotels, activities, transportation and Tour Directors.
- Confirm that safety protocols are being followed, and keep policies and decisions consistent across the team.
- Help build a strong safety culture across EF.
- Apply ISO 31000 and ISO 31030 risk management standards in your daily work.
- Partner with Operations, Sales and regional offices to find smarter ways of working.
What you bring:
- Excellent written and spoken English, with the ability to explain complex safety procedures clearly to Tour Directors across the world.
- One to three years of experience in customer service, sales, operations, or similar.
- A background in the safety or security industry.
- Solid risk judgement and a good gut instinct.
- Thrive on the unknown and enjoy working in emergency response.
- A go-getter who thinks for themselves.
- Strong ownership and resilience.
- Sharp attention to detail and a process mindset, with proficiency in Microsoft Excel and in reading dashboards and data sets.
Additional attributes:
- Familiarity with ISO 31000, ISO 31030 or general risk management.
- A creative problem solver who can look several steps ahead.
- Comfort using AI and creating AI agents.
- Regional knowledge or tourism experience.
- Japanese or European language skills.
Why you will love working with us:
- An international career and a global network.
- Yearly tuition reimbursement towards your professional development.
- Travel opportunities linked to your role and industry conferences.
- Global meetings and training.
- Participation in our Staff Travel Experience Program once a year, travelling on one of our global tours.
- Seasonal office events and parties.
- Discounts on EF programmes for you, your friends, and your family.
Eligibility: To be considered for this role, applicants must have the legal right to live and work in Australia.
About EF Education First: Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures. For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world. You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference. Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education.
Safety & Incident Response Specialist employer: Education First
At EF, we pride ourselves on being an exceptional employer that fosters a collaborative and dynamic work culture in our Sydney office. As a Production Specialist, you'll enjoy the opportunity to make a meaningful impact on travel experiences across the South Pacific while benefiting from our global network and access to unique travel opportunities. We are committed to employee growth, offering a role with genuine ownership and the chance to thrive in a fast-paced environment where your contributions truly matter.
