Residential Youth Worker – Hervey Bay

Who Are We?

HCA Youth and Community Services are one of Australia’s leading providers of community service workers. For over 30 years, we've connected exceptional talent with organisations in child protection, disability, aged care, and mental health. We offer expert staffing solutions and outstanding employee experiences. We're dedicated to providing a supportive and rewarding work environment.

Employee Benefits:

• Fuel, Flex & Flourish
• Fuel - Healthy eating made easier: Enjoy discounted meals and meal kits from YouFoodz and EveryPlate, delivered fresh to your door. Perfect for busy weeks and shift work.
• Flex - Move your way: We've partnered with Fitness Passport to give you low-cost access to gyms and pools across Australia.
• Flourish - Mental wellbeing, when you need it: Access the PsychHealth app for free, with 24/7 tools to support your emotional well-being.

Position Overview:

As a casual Residential Youth Worker with HCA Youth and Community Services, you’ll play a meaningful role supporting children and young people in out-of-home care. We’re looking for compassionate, resilient individuals who can respond to complex behaviours—including physical and non-verbal communication—often linked to trauma, neurodiversity, and disrupted attachment. Enjoy the flexibility of casual work with the added benefit of advance rostering for greater stability, plus access to emergency and ad hoc shifts each week. Competitive hourly rates range from $44.61 to $80.30, depending on penalty rates.

Key Duties and Responsibilities:

• Create safety, stability and predictability: Build a safe, trusting relationship with young people and foster a secure, nurturing environment for at-risk youth.
• Empower Daily Living: Assist with personal care, meals, and hygiene to promote independence.
• Facilitate Transportation: Ensure young people attend school, appointments, and community activities.
• Promote Growth: Promote emotional regulation and social connection through structured and unstructured activities.
• Manage Health Needs: Administer medications and maintain accurate reporting.
• Deliver Trauma-Informed Care: Support youth with complex behaviours using trauma-informed approaches and respond to behaviours with empathy, consistency, using a TCI model approach.
• Engage in Therapeutic Practices: Participate in the Trauma Recovery framework and complete Therapeutic Crisis Intervention (TCI) within your first three months.
• Communication: Collaborate with multidisciplinary teams to develop individualised support plans.
• Wellbeing: Maintain personal wellbeing and resilience through reflective practice, supervision and self-care strategies.

What You Need:

• Hold (or be studying towards) a Certificate IV in Youth Work, Child, Youth and Family Intervention, Social Work, Disability Support Work or similar (see full list of accepted qualifications on our website).
• Australian Drivers License (P2 or higher).
• Working with Children Check (Blue Card).
• Current First Aid & CPR certificate.
• The ability to work a mixture of day, night and weekend shifts as required.
• Has or is willing to obtain the following certifications: Current First Aid & CPR certificate, Hope and Healing 10 certificate, LCS Personal History Screening.

Desirable:

• Experience working with children or youth with complex behaviours.
• Understanding of trauma informed care.
• Skills in de-escalating emotional containment and relational repair.
• Understanding around behaviour as a form of communication and how to respond.

HCA Youth and Community Services is an employer of equal opportunity and encourages CALD, LGBTQIA+ and First Nations people to apply.